Customer Services Specialist📣 Job Ad

Join our dynamic team as a Customer Service Officer!
The Customer Service Officer acts as the first point of contact for our clients and tenants, ensuring that all inquiries and concerns are addressed promptly and professionally. This role is essential in delivering exceptional customer experiences and maintaining a positive relationship between the company and its customers.

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, or in-person promptly and professionally. Provide accurate information about company properties, services, and policies. Handle complaints and feedback, escalating complex issues when necessary.
• Problem Resolution: Investigate and resolve customer complaints to ensure satisfaction while adhering to company policies. Coordinate with relevant departments to address and resolve tenant or client issues. Follow up with customers to ensure their concerns have been fully resolved.
• Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Prepare periodic reports on customer service metrics for management review. Identify recurring issues and recommend improvements to enhance the customer experience.
• Process Improvement: Assist in developing and updating customer service procedures to improve efficiency and service quality. Participate in team meetings to share feedback and insights for enhancing operations.
• Relationship Management: Build and maintain positive relationships with clients and tenants to promote loyalty and retention. Support marketing efforts by providing excellent service that enhances the company’s reputation.

Preferred Candidate:

• Experience: Minimum 2 years.
• Education: Bachelor's degree or higher diploma in Business Administration or Communication.