Hotel Receptionist

Job Title: Hotel Receptionist

Responsibilities:

1. Welcoming guests: Greeting guests upon their arrival and providing necessary assistance.

2. Check-in and check-out procedures: Managing check-in and check-out processes accurately and promptly.

3. Responding to inquiries: Providing information about the hotel, its services, and the surrounding areas.

4. Managing reservations: Handling the booking system, confirming and modifying reservations as needed.

5. Problem resolution: Addressing complaints and issues professionally to ensure guest satisfaction.

6. Teamwork: Collaborating with other departments such as housekeeping and cleaning to ensure a comfortable experience for guests.

7. Keeping records: Accurately recording necessary information such as guest details and payments.

Qualifications:

- Good communication skills.

- Ability to handle pressure.

- Knowledge of basic computer skills.

- Previous experience in the hospitality field is preferred.