Reservations Agent

• Process all reservation requests received by phone, fax, or mail.
• Identify guest reservation needs and determine the suitable room type.
• Explain guarantee, special rate, and cancellation policies.
• Follow proper escalation procedures when addressing guest concerns.
• Input and manage data in the reservation system.
• Maintain confidentiality of proprietary information and protect company assets.

• High school diploma or *** equivalent.
• No related work experience required.
• No supervisory experience required.

• Process and manage guest reservations through multiple channels including phone, email, and online booking systems.
• Provide accurate information about room availability, rates, amenities, and special offers to potential guests.
• Maintain detailed and organized reservation records, ensuring all guest information is entered correctly and securely.
• Handle guest inquiries and special requests with professionalism and empathy, offering customized solutions when possible.
• Manage cancellations and modifications to existing reservations in a timely manner.
• Coordinate with other departments to ensure guest preferences and special requirements are communicated effectively.
• Resolve booking discrepancies and guest concerns with problem-solving skills and a supportive approach.
• Multitask efficiently during peak booking periods while maintaining accuracy and attention to detail.
• Follow company policies and procedures to ensure compliance and consistency in all reservation operations.
• Contribute to achieving occupancy targets and revenue goals through effective sales techniques and upselling opportunities.

• Proven experience as a Reservations Agent, customer service representative, or similar role in the hospitality or travel industry.
• Proficiency with reservation management systems and booking platforms.
• Strong verbal and written communication skills in English; Arabic language skills are highly preferred.
• Excellent organizational abilities with strong attention to detail and accuracy in data entry.
• Demonstrated time management skills with the ability to prioritize multiple tasks simultaneously.
• Customer-focused mindset with the ability to remain calm and professional under pressure.
• Problem-solving skills and the ability to handle guest concerns with empathy and support.
• Proficiency with computer systems and Microsoft Office applications.
• Familiarity with Customer Relationship Management (CRM) systems is preferred.
• Knowledge of the hospitality industry and guest service standards is advantageous.
• Ability to work flexible schedules, including weekends and holidays as required.

We’re looking for a creative social media content creator/editor for a lifestyle brand focused on travel, beauty, fashion, decor, food, and everyday moments.
We will provide most raw content. Your role will be to creatively edit, package, and publish content across Snapchat, TikTok, and Instagram.


Content Editing

• Edit videos for TikTok / Reels / Snapchat
• Add transitions, captions, text overlays, trending sounds
• Create polished aesthetic edits matching your brand vibe
• Basic photo retouching / editing (lighting, color correction, cropping)
• Design story slides / collages / moodboard-style content

Posting & Account Management

• Schedule and post content across platforms
• Optimize captions, hashtags, posting times
• Repurpose one piece of content across platforms
  • TikTok version
  • IG Reel version
  • Snapchat story version
• Maintain a cohesive visual aesthetic

Creative Input

• Suggest content ideas/trends
• Suggest hooks/titles

Help build recurring content series