Full-time Customer services specialist Jobs in Saudi Arabia

Join Emdad By Elm as a Customer Service Specialist!
A pivotal role dedicated to enhancing customer satisfaction and loyalty within an esteemed organization. This mid-career position demands committed professionals who excel in creating inviting and professional environments while effectively addressing customer inquiries.

Key Responsibilities:

• Greet customers warmly and professionally to ensure a positive first impression.
• Actively listen to customer inquiries and provide accurate information regarding services.
• Guide customers in exploring and maximizing the use of organizational offerings based on their needs.
• Resolve customer issues efficiently, maintaining high customer satisfaction levels.
• Prepare and generate basic reports using Excel to track inquiries and feedback.
• Develop visually engaging PowerPoint presentations for team and special client engagements.
• Collaborate with team members to refine customer service protocols.

Job Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills tailored to diverse audiences.
• Strong organizational skills and the ability to prioritize multiple tasks efficiently.
• Capability to work independently and collaboratively within teams.
• In-depth knowledge of customer service best practices.

About Emdad By Elm:
Established in 2014 as a subsidiary of Elm, Emdad specializes in business solutions, striving to deliver the best quality services and enhance growth and productivity for individuals and organizations.

Join Emdad By Elm as a Customer Service Specialist!
As a vital member of our team, you will play a key role in enhancing customer satisfaction and loyalty through exemplary service delivery. This position focuses on creating a welcoming atmosphere for clients visiting in person, where you will provide detailed support and accurate information about our services.

Key Responsibilities:

• Greet customers warmly, ensuring a professional first impression.
• Assist customers in navigating our service offerings to meet individual needs.
• Resolve inquiries and issues promptly, ensuring high levels of customer satisfaction.
• Prepare basic reports in Excel and develop engaging presentations using PowerPoint.
• Utilize CRM tools to track customer engagement and gather feedback for service improvement.

Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to work collaboratively in a team environment.

At Emdad By Elm, we value professionalism and a positive attitude in our workplace. If you are passionate about providing outstanding customer service and contributing to a dynamic team culture, we invite you to apply!

Join our team as a Customer Service Specialist!
We are a sports company that promotes the spirit of activity and vitality in our community. We are looking for individuals passionate about customer service to join our team in Al-Qassim, where they must have the ability to communicate effectively with customers and provide outstanding support.

• Responsibilities:
• Providing support to customers and answering their inquiries.
• Communicating effectively with customers to ensure their satisfaction with the services provided.
• Handling customer requests and solving problems quickly and effectively.

• Requirements:
• Good appearance.
• Previous experience in customer service is preferred.
• Ability to start work immediately.

If you are looking for an opportunity to join a dynamic and encouraging work environment, please apply for the job via email.

About the Role
The Service Customer Specialist is a vital mid-career professional role dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery. This position emphasizes creating a warm and professional environment, ensuring that clients receive comprehensive support, informed guidance, and accurate information regarding available services.

Key Responsibilities

• Warmly and professionally greet customers upon arrival to establish a lasting and positive first impression.
• Actively listen to customer inquiries, providing timely, accurate, and relevant information regarding the organization’s services.
• Guide customers through the exploration of available offerings, assisting them in selecting services that meet their particular needs.
• Resolve customer issues or concerns with efficiency and promptness to maintain a high level of customer satisfaction at all times.
• Prepare and generate fundamental reports in Excel to monitor inquiries, customer feedback, and performance metrics for continuous operational improvements.
• Develop, design, and present aesthetically appealing PowerPoint presentations for use in internal meetings and special customer engagements.
• Collaborate and communicate effectively with team members to refine customer service protocols and share useful insights.
• Maintain an organized and branded workspace that reflects the organization’s commitment to customer engagement.
• Utilize customer relationship management (CRM) tools proficiently to log customer interactions and effectively track engagement metrics.
• Collect and analyze insights from customer interactions to identify patterns that will improve service delivery effectiveness.
• Participate enthusiastically in training sessions and professional development initiatives to consistently enhance service skills and knowledge.

Job Requirements

• Minimum of 5-7 years of progressive experience in customer service or client-facing roles.
• Advanced proficiency in Microsoft Excel for reports analysis and creation.
• Strong skills in Microsoft PowerPoint for engaging professional presentations.
• Exceptional verbal and written communication skills.
• Ability to build and manage customer relationships effectively.
• Capability to work independently while promoting a collaborative atmosphere.
• Strong organizational skills to prioritize tasks in a fast-paced environment.
• Comprehensive knowledge of customer service best practices.

About the Role:
The Service Customer Specialist is a pivotal mid-career role dedicated to enhancing customer satisfaction and loyalty by delivering exemplary service to clients engaging with the organization. This position focuses on cultivating a welcoming and professional environment, ensuring that customers receive comprehensive support, informed guidance, and reliable insights regarding services offered.

Key Responsibilities:

• Greet customers with warmth and professionalism upon entry, establishing a positive first impression.
• Actively listen to customer inquiries while delivering prompt, accurate, and relevant information concerning the organization’s services.
• Direct customers towards the organization's services that meet their requests and needs.
• Address and resolve customer issues quickly and efficiently to ensure high customer satisfaction standards.
• Prepare and generate concise reports in Excel to track customer inquiries and performance metrics.
• Develop and present visually impactful PowerPoint presentations for internal teams and customers.
• Collaborate effectively with team members to refine customer service protocols.
• Maintain an organized workspace that reflects the organization’s dedication to customer service excellence.
• Utilize CRM tools to document customer interactions and evaluate engagement effectiveness.
• Gather and analyze insights from customer experiences to identify trends for service improvement.

Requirements:

• Minimum 5-7 years of experience in customer service or client-facing roles.
• Proficient in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Proven track record in managing customer relationships.
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
• High adaptability and resourcefulness in unforeseen challenges.
• Cultural sensitivity and adaptability in communication.

About the Company:
Emdad By Elm, established in 2014, specializes in business solutions, aiming to enhance growth and productivity for individuals and organizations through high-quality services.

About the Role:
The Service Customer Specialist is a pivotal mid-career professional dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery in our organization. This role requires the creation of a welcoming and professional environment that ensures clients receive comprehensive support and informed guidance regarding the array of services offered.

Key Responsibilities:

• Greet customers warmly and professionally upon arrival to create a positive first impression.
• Listen actively to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services.
• Guide customers in exploring and utilizing the organization’s services that fulfill their specific requirements.
• Resolve customer issues efficiently, ensuring high customer satisfaction.
• Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics.
• Develop and present visually appealing PowerPoint presentations for internal and customer engagements.
• Collaborate with team members to enhance customer service protocols.
• Utilize CRM tools to log customer interactions and track engagement metrics.
• Collect and analyze insights from customer interactions to identify trends.
• Participate in training sessions and pursue professional development opportunities.

Required Skills:

• Exceptional interpersonal skills to foster relationships with customers and teammates.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong conflict resolution and problem-solving capabilities.
• High attention to detail and effective time management skills.
• Empathy and patience in handling customer concerns.

About the Company:
Emdad By Elm specializes in business solutions, leveraging its expertise and national talents to deliver the best quality services, positioning itself as a leading partner in enhancing growth and productivity.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia! We are committed to helping people live longer, healthier, and happier lives through innovative healthcare solutions. Since our establishment in 2017, we have focused on collaboration, care, ambition, and responsibility in our approach to healthcare.

About the Tamheer Program:
The Tamheer program is designed to train Saudi graduates at prestigious companies, providing them with the experience and skills necessary to prepare for full-time employment.

Position Requirements:

• Must be a Saudi national
• Hold a Bachelor’s or diploma degree
• Registered on the TAQAT platform
• Unemployed and not registered with GOSI within the past six months
• Must not have previously participated in the Tamheer program
• Fluent in English
• Proficient in Microsoft Office

Position Summary
As a Customer Service Agent at Nestlé, you will interact with customers to provide and process information in response to inquiries, concerns, and requests about our products and services. Your role is essential in acting as a liaison between customers and the company, ensuring that we address complaints, orders, errors, account questions, billing, cancellations, and other queries effectively.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely and professional manner in both Arabic and English.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Document all customer interactions accurately in the system.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Participate in training and development activities to enhance skills and knowledge.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• Previous experience in a customer service or call center role.
• Proficient in using computer systems and software.

Join Emdad By Elm as a Customer Service Specialist!
As a pivotal mid-career role, you will enhance customer satisfaction and loyalty by delivering outstanding service to clients. This position prioritizes establishing a warm and professional environment to ensure customers receive comprehensive support and accurate information.

Key Responsibilities:

• Greet customers warmly and professionally, establishing a lasting positive impression.
• Actively listen to customer inquiries, providing prompt, accurate, and relevant information.
• Guide customers in exploring the organization’s offerings that meet their needs.
• Resolve customer issues swiftly, ensuring high standards of satisfaction.
• Prepare basic reports in Excel to track inquiries and performance metrics.
• Develop visually engaging PowerPoint presentations for internal teams and customers.
• Collaborate with team members to refine service protocols and share insights.
• Maintain an organized workspace that reflects the organization’s brand.
• Utilize CRM tools to log customer interactions and track engagement metrics.
• Collect and analyze insights from customer interactions to identify trends.
• Participate in training sessions for professional development.

Job Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Strong Microsoft Excel proficiency, including advanced functions.
• Extensive knowledge of Microsoft PowerPoint for developing presentations.
• Excellent verbal and written communication skills.
• Proven track record of managing customer relationships effectively.
• Ability to work independently and collaboratively.
• Organizational skills for task prioritization in a fast-paced environment.
• Understanding of customer service best practices.
• Demonstrated professionalism and adaptability.
• Strong analytical skills for data-informed decision making.

About the Role:
The Service Customer Specialist is a vital mid-career professional dedicated to enhancing customer satisfaction and loyalty through exemplary service delivery. This role is pivotal in creating a welcoming and professional atmosphere for clients visiting the organization, ensuring they receive comprehensive support, informed guidance, and reliable information about our services.

Key Responsibilities:

• Greet customers warmly and professionally upon arrival, creating a lasting positive first impression that encourages loyalty.
• Actively listen to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services.
• Assist customers in exploring and utilizing the organization’s offerings that meet their specific needs and requests.
• Resolve customer issues or concerns with urgency and efficiency, ensuring a consistently high level of customer satisfaction.
• Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics for operational improvements.
• Develop, design, and deliver visually appealing PowerPoint presentations for both internal stakeholders and special customer engagements.
• Collaborate seamlessly with team members to enhance customer service protocols, sharing valuable insights and strategies.
• Maintain an organized workspace that embodies the organization's branding and commitment to outstanding customer focus.
• Utilize customer relationship management (CRM) tools to log customer interactions and effectively track all engagement metrics.
• Collect and analyze insights from customer interactions to identify trends and inform strategies that boost service delivery performance.
• Actively participate in training sessions and professional development.

Job Requirements:

• Minimum of 5-7 years of experience in customer service or client-facing roles, showcasing a clear trajectory of increased responsibilities and achievements.
• Proficiency in Microsoft Excel, including capabilities in creating, formatting, and analyzing reports, and utilizing advanced functions.
• Strong knowledge of Microsoft PowerPoint for the creation of professional-level presentations that effectively engage and inform varied audiences.
• Excellent verbal and written communication skills, with a demonstrated ability to articulate information clearly and professionally to diverse groups.
• Proven track record of effectively managing customer relationships, with an emphasis on prompt and satisfactory issue resolution.
• Ability to work independently while fostering a collaborative approach to contribute toward team objectives.
• Strong organizational skills with a proven ability to prioritize tasks effectively in a dynamic, fast-paced work environment.
• Deep understanding of customer service best practices and industry standards, with skills to implement them for service delivery enhancement.
• Demonstrated professionalism in appearance and demeanor when interacting with customers, positively reflecting the organization's image.
• Adaptability to fast-paced environments, employing a resourceful approach to navigate unexpected challenges effectively.
• Cultural sensitivity and aptitude for adjusting communication styles to cater to the diverse needs of a broad customer base.
• Experience in efficiently gathering customer feedback and developing actionable strategies for continuous service improvement.
• Strong analytical skills to assess customer data with the objective to drive informed decision-making and service enhancements.

About the Role:
The Service Customer Specialist is a pivotal mid-career professional dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery in our organization. This role requires the creation of a welcoming and professional environment that ensures clients receive comprehensive support and informed guidance regarding the array of services offered.

Key Responsibilities:

• Greet customers warmly and professionally upon arrival to create a positive first impression.
• Listen actively to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services.
• Guide customers in exploring and utilizing the organization’s services that fulfill their specific requirements.
• Resolve customer issues efficiently, ensuring high customer satisfaction.
• Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics.
• Develop and present visually appealing PowerPoint presentations for internal and customer engagements.
• Collaborate with team members to enhance customer service protocols.
• Utilize CRM tools to log customer interactions and track engagement metrics.
• Collect and analyze insights from customer interactions to identify trends.
• Participate in training sessions and pursue professional development opportunities.

Required Skills:

• Exceptional interpersonal skills to foster relationships with customers and teammates.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong conflict resolution and problem-solving capabilities.
• High attention to detail and effective time management skills.
• Empathy and patience in handling customer concerns.

About the Company:
Emdad By Elm specializes in business solutions, leveraging its expertise and national talents to deliver the best quality services, positioning itself as a leading partner in enhancing growth and productivity.

Join Emdad By Elm as a Customer Service Specialist!
As a vital member of our team, you will play a key role in enhancing customer satisfaction and loyalty through exemplary service delivery. This position focuses on creating a welcoming atmosphere for clients visiting in person, where you will provide detailed support and accurate information about our services.

Key Responsibilities:

• Greet customers warmly, ensuring a professional first impression.
• Assist customers in navigating our service offerings to meet individual needs.
• Resolve inquiries and issues promptly, ensuring high levels of customer satisfaction.
• Prepare basic reports in Excel and develop engaging presentations using PowerPoint.
• Utilize CRM tools to track customer engagement and gather feedback for service improvement.

Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to work collaboratively in a team environment.

At Emdad By Elm, we value professionalism and a positive attitude in our workplace. If you are passionate about providing outstanding customer service and contributing to a dynamic team culture, we invite you to apply!

About the Role:
The Service Customer Specialist is a pivotal mid-career professional dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery in our organization. This role requires the creation of a welcoming and professional environment that ensures clients receive comprehensive support and informed guidance regarding the array of services offered.

Key Responsibilities:

• Greet customers warmly and professionally upon arrival to create a positive first impression.
• Listen actively to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services.
• Guide customers in exploring and utilizing the organization’s services that fulfill their specific requirements.
• Resolve customer issues efficiently, ensuring high customer satisfaction.
• Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics.
• Develop and present visually appealing PowerPoint presentations for internal and customer engagements.
• Collaborate with team members to enhance customer service protocols.
• Utilize CRM tools to log customer interactions and track engagement metrics.
• Collect and analyze insights from customer interactions to identify trends.
• Participate in training sessions and pursue professional development opportunities.

Required Skills:

• Exceptional interpersonal skills to foster relationships with customers and teammates.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong conflict resolution and problem-solving capabilities.
• High attention to detail and effective time management skills.
• Empathy and patience in handling customer concerns.

About the Company:
Emdad By Elm specializes in business solutions, leveraging its expertise and national talents to deliver the best quality services, positioning itself as a leading partner in enhancing growth and productivity.

Join Our Team as a Customer Service Specialist
At *******, we are looking for a skilled Customer Service Specialist to enhance client relationships and support our sales team in achieving business goals. You will play a critical role in managing client communications and ensuring a seamless operational flow.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, managing communication and follow-ups.
• Prepare quotations, contracts, and maintain updates in the CRM system (Odoo).
• Coordinate with operations, finance, and warehouse teams for smooth client onboarding and service delivery.
• Maintain accurate sales reports, client records, and documentation.
• Collaborate with the sales team to identify growth opportunities and support business development initiatives.

Requirements:

• Bachelor’s degree in Business, Management, or related field.
• 2–3 years of experience in account management, sales coordination, or a similar role (logistics/warehousing experience preferred).
• Excellent communication, organizational, and interpersonal skills.
• Proficiency in MS Office and CRM tools.

Join us to reshape the warehousing experience!

Join Pacific International Lines (PIL) as a Customer Service Executive!

With over 55 years of leadership in the global shipping industry, Pacific International Lines is seeking proactive individuals to enhance customer satisfaction and handle shipping solutions. As the primary point of contact for our customers based in Jeddah, you will ensure exceptional service by managing bookings, documentation, and resolving issues efficiently.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person, ensuring accuracy and professionalism.
• Handle escalation inquiries and complaints to ensure effective resolution.
• Manage booking creation and amendments, processing change of destination requests.
• Coordinate with internal departments for issue resolution and service quality improvement.
• Prepare reports related to customer service activities and shipment performance.

Qualifications:

• Bachelor’s degree in Business, Logistics, or a related field.
• A minimum of 3 years of experience in customer service within shipping or logistics.
• Strong communication, problem-solving, and organizational skills.
• Proficiency in Microsoft Office and logistics systems.

Why Join Us?
Be part of a global carrier that focuses on sustainability and innovation. Enjoy opportunities for professional growth and be involved in a collaborative environment.

Application Process: To apply, submit your resume in English outlining your qualifications and experience.

Join Our Team as a Customer Service Representative!
CsMena is a prominent provider of communication management services based in Riyadh, Saudi Arabia. We pride ourselves on delivering high-quality outsourcing services, particularly in call center operations. Join our dedicated team that is committed to ensuring exceptional service for clients across various sectors such as e-commerce, healthcare, telecommunications, and hospitality.

Role Overview:
This full-time, on-site position involves managing both incoming and outgoing calls, promptly resolving customer queries, and ensuring overall customer satisfaction through excellent service.

Key Responsibilities:

• Handle customer inquiries via phone.
• Manage complaints effectively and provide resolutions.
• Perform administrative tasks as required.
• Ensure customer satisfaction and loyalty.

Qualifications:

• Proficiency in English (B1 - C1).
• Strong customer service and customer support skills.
• Effective communication and interpersonal abilities.
• Capability to multitask and work under pressure.
• A minimum of 1 year of experience in customer service.
• Willingness to work shifts (24/7).

Join CsMena and help us continue to provide top-tier customer service in a dynamic work environment!

About the Role:
As a Customer Service Specialist at Dawaak Medical Clinic, you will play a pivotal role in ensuring customer satisfaction. You will be responsible for direct support and assistance to customers interacting with the clinic. This position involves addressing inquiries, resolving issues, providing advice on products and services, and ensuring complete customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries and provide support.
• Resolve customer issues promptly and effectively.
• Advising customers on products and services.
• Act as a bridge between the company and customers, reflecting a positive image of the clinic.