Full-time Customer services specialist Jobs in Saudi Arabia

Join Extensya as a Customer Service Representative!

We are excited to announce an opportunity for a dedicated Customer Service Representative in our call center located in Jeddah. At Extensya, we pride ourselves on our commitment to customer satisfaction and operational excellence.

About the Role:
As a Customer Service Representative, you will play a critical role in enhancing our client's customer experience. You will be the primary point of contact, assisting customers with their inquiries and ensuring their needs are met promptly and professionally. Your ability to communicate in both Arabic and English will be essential in this versatile role.

Key Responsibilities:

• Handle customer inquiries effectively over the phone.
• Maintain a professional demeanor and cultivate relationships with clients.
• Work collaboratively in a team environment to meet service targets.
• Utilize basic computer skills to manage customer interactions.

Requirements:

• Proficient in English with the ability to communicate effectively in both Arabic and English.
• Willingness to work on a rotational weekly shift schedule.
• Availability to work 5 days a week.
• Basic computer skills required.

Work Environment:
This position is on-site at the company’s office in Jeddah, providing a professional work environment within the call center industry. If you are looking to grow in a dynamic and supportive setting, we invite you to apply and join our team at Extensya.

Join Florose as a Customer Service Specialist!
At Florose, we are committed to providing an outstanding customer experience. We are seeking a dedicated and professional individual to join our team as a Customer Service Specialist.

Key Responsibilities:

• Manage customer inquiries through phone, email, and WhatsApp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

Job Title: Customer Service

Company Information: Job vacancy at Etisal Company in Jeddah.

Salary: 7000 Saudi Riyals
Nature of Work: The job involves two shifts, morning and evening, for 6 days a week with one day off on Friday only.

Required Qualifications:

• Saudi.
• Fluency in English.
• Secondary school qualification or higher.
• Good knowledge of computers.
• Experience of at least one year in marketing and sales.
• Preference for those residing in North Jeddah.

To Apply: Please send your CV to the email with the job title in the subject.

Join Ferrero: Ferrero is a family-owned company known for its iconic brands such as Nutella®, Tic Tac®, and Ferrero Rocher®. We are committed to building a multicultural and inclusive workplace where every employee can excel.

Role Overview: As a Customer Service Specialist (CSS), you will be essential in managing customer service operations across Saudi Arabia. Your key responsibilities include:

• Handling customer interactions and managing orders efficiently.
• Ensuring smooth shipment processes and maintaining strong relationships with key accounts.
• Collaborating closely with internal teams such as Demand Planning, Logistics, and Sales.
• Monitoring operations and analyzing performance metrics to identify improvement areas.
• Implementing initiatives that enhance order-to-delivery cycles and service quality.

Qualifications: We are looking for a candidate who holds a Bachelor’s degree and has 1 to 3 years of relevant experience in customer service or supply chain operations. A strong understanding of logistics, planning techniques, and experience with SAP and CRM systems is essential.

Why Ferrero: Join us at Ferrero, where our commitment to quality and care is at the heart of everything we do. We believe in nurturing your abilities and providing a diverse work environment that fosters growth.

Join the amazing Extra team
Do you want to be a part of our ongoing success? We at Extra are looking for customer service specialists to join our creative and supportive team.

Responsibilities:

• Providing exceptional customer service and responding to customer inquiries.
• Effectively resolving problems and handling complaints.
• Continuously working to improve the customer experience.

Requirements:

• Strong communication skills.
• Able to work as part of a team.
• High level of professionalism.

Join Our Team as a Customer Service Specialist!
At Emdad By Elm, we are dedicated to enhancing customer satisfaction and loyalty. We are looking for a Customer Service Specialist who will play a critical role in providing exemplary service to our clients. This position focuses on creating a welcoming atmosphere and ensuring customers receive comprehensive support and accurate information about our services.

Key Responsibilities:

• Greet customers warmly upon arrival, ensuring a professional and friendly first impression.
• Listen actively to customer inquiries and provide accurate and timely information regarding available services.
• Assist customers in navigating the organization’s offerings.
• Resolve customer inquiries and concerns promptly to ensure high customer satisfaction.
• Prepare basic reports in Excel tracking inquiries and customer feedback.
• Develop and present visually appealing presentations using PowerPoint.
• Collaborate with team members to enhance customer service practices.
• Utilize CRM tools to log interactions and track customer engagement.
• Participate in training opportunities to enhance service skills.

Requirements:

• 5-7 years of experience in customer service.
• Proficiency in Microsoft Excel (including pivot tables, VLOOKUP).
• Strong knowledge of Microsoft PowerPoint.
• Excellent communication skills.
• Ability to work independently and collaboratively.
• Strong organizational and time management skills.
• Cultural sensitivity and adaptability.
• Experience in gathering customer feedback.

Why Emdad By Elm?
As a subsidiary company of Elm, established in 2014, Emdad specializes in business solutions and delivers high-quality services, positioning itself to enhance growth and productivity for both individuals and organizations. Join us in making a practical impact!

Join Ferrero: Ferrero is a family-owned company known for its iconic brands such as Nutella®, Tic Tac®, and Ferrero Rocher®. We are committed to building a multicultural and inclusive workplace where every employee can excel.

Role Overview: As a Customer Service Specialist (CSS), you will be essential in managing customer service operations across Saudi Arabia. Your key responsibilities include:

• Handling customer interactions and managing orders efficiently.
• Ensuring smooth shipment processes and maintaining strong relationships with key accounts.
• Collaborating closely with internal teams such as Demand Planning, Logistics, and Sales.
• Monitoring operations and analyzing performance metrics to identify improvement areas.
• Implementing initiatives that enhance order-to-delivery cycles and service quality.

Qualifications: We are looking for a candidate who holds a Bachelor’s degree and has 1 to 3 years of relevant experience in customer service or supply chain operations. A strong understanding of logistics, planning techniques, and experience with SAP and CRM systems is essential.

Why Ferrero: Join us at Ferrero, where our commitment to quality and care is at the heart of everything we do. We believe in nurturing your abilities and providing a diverse work environment that fosters growth.

Join Florose as a Customer Service Specialist!
At Florose, we are committed to providing an outstanding customer experience. We are seeking a dedicated and professional individual to join our team as a Customer Service Specialist.

Key Responsibilities:

• Manage customer inquiries through phone, email, and WhatsApp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

Join Emdad By Elm as a Customer Service Specialist!
In this pivotal role, you will serve as the frontline interaction with our valued customers, contributing significantly to our organization's success.

Key Responsibilities:

• Serve as the initial point of contact for customers, addressing inquiries and providing exceptional customer service.
• Efficiently operate point-of-sale equipment while ensuring accuracy in cash handling and transaction processing.
• Assist in managing inventory by ensuring product availability and restocking on the sales floor timely.
• Collaborate with team members to meet and exceed sales targets through effective customer engagement.
• Maintain a professional appearance aligned with company values.
• Handle customer complaints promptly and provide effective solutions.
• Adapt to changing work schedules, including weekends and holidays.
• Continuously expand product knowledge to enhance customer interactions.
• Document customer interactions accurately for record-keeping.

Requirements:

• 1 to 3 years of experience in sales or customer service.
• Strong communication skills with the ability to engage diverse customer groups.
• Expertise in operating point-of-sale systems and cash transaction handling.
• Basic knowledge of inventory management.
• Ability to work effectively in a team-oriented environment.
• Flexibility in adapting to varying shift schedules and operational needs.
• Commitment to quality service and customer satisfaction.
• Enthusiastic about learning new products.

If you have a passion for outstanding customer service and want to grow within a supportive team, we encourage you to apply!

Join Our Team as a Customer Services Specialist!
The Ghaith Charity Association in Mecca is looking for a distinguished Customer Service Specialist to join our team. We invite qualified individuals who are interested in charitable work to join us and contribute to improving our services.

Required Qualifications:
• A bachelor's degree in one of the following specialties or any related field:

• Public Administration
• Public Relations
• Customer Service Contact
• Media

Experience Requirements:
• At least one year of experience in customer service or call centers.

How to Apply:
If you are qualified and wish to join us, please apply to the Ghaith Charity Association.

Join the amazing Extra team
Do you want to be part of our ongoing success? We at Extra are looking for customer service specialists to join our creative and supportive team.

Responsibilities:

• Provide outstanding customer service and respond to customer inquiries.
• Effectively resolve issues and handle complaints.
• Continuously work on improving the customer experience.

Requirements:

• Strong communication skills.
• Ability to work as part of a team.
• High level of professionalism.

Join the amazing EXTRA team
Do you want to be a part of our ongoing success? We at EXTRA are looking for customer service specialists to join our creative and supportive team.

Responsibilities:

• Provide excellent customer service and respond to customer inquiries.
• Effectively solve problems and handle complaints.
• Continuously work on improving the customer experience.

Requirements:

• Strong communication skills.
• Ability to work as part of a team.
• High level of professionalism.

The Al-Muhdhal Company for General Contracting announces the availability of job vacancies for both genders in Najran. The company seeks to employ specialists as the available positions include: Customer Service. Required conditions: Saudi nationality. To apply for the available positions: Please attach your CV and send it to the email address, mentioning the job title in the subject.

Join DSV as a Customer Service Agent!
In this pivotal role at DSV, you will be instrumental in maintaining outstanding customer service standards through operational excellence in freight operations. Your contributions will ensure efficient handling of all freight activities for current and potential clients, embodying DSV's commitment to excellence.

Responsibilities:

• Deliver best in class customer service to all DSV clients.
• Interact with customers and vendors to establish DSV SOPs, keeping customers informed about arrival times, delays or transit issues.
• Ensure all communication is professional, timely, and appropriate for both internal and external correspondence.
• Update customers daily on freight status through tracking sheets.
• Negotiate rates with carriers and maintain the Export Rate sheet.
• Create jobs in CW1 for all export shipments.
• Quote agents and customers for export inquiries.
• Regularly monitor and report on communications with customers, carriers, and vendors.

Requirements:
To be successful in this role, you should have:

• Bachelor's degree
• 5 years of experience in freight operations
• Excellent spoken and written communication skills
• Ability to prioritize and multitask effectively
• Strong problem-solving skills
• Proficiency with Microsoft Office Suite or related software

Join us at DSV, where performance is in our DNA, and let’s grow together as we continue to innovate and lead in the dynamic world of logistics.