In Room Dinning Supervisor

About the Role

Accor is seeking an In Room Dinning Supervisor to join the pre-opening Food & Beverage team at Basiqat by Mantis, a luxury eco-resort in Riyadh, Saudi Arabia. This full-time position requires 0-1 years of experience and is integral to establishing the in-room dining operations for the resort, which is currently in its pre-opening phase.

Role Context

The In Room Dinning Supervisor will be responsible for overseeing daily in-room dining operations, ensuring high standards of luxury hospitality, personalized service, and guest satisfaction. This role involves establishing service procedures, preparing operational equipment, and training staff to deliver a seamless dining experience from the resort's opening.

Key Duties

• Supervise daily in-room dining operations to ensure efficient, professional, and personalized service.
• Ensure all guest orders are accurately received, processed, prepared, and delivered within established service standards.
• Oversee the setup, presentation, and delivery of in-room dining orders in accordance with luxury hospitality standards.
• Monitor service quality, food presentation, temperature, and order accuracy before delivery.
• Ensure proper handling of special dietary requirements, allergies, and personalized guest preferences.
• Coordinate timely collection of used trays, trolleys, and dining equipment from guest accommodations.
• Maintain high standards of cleanliness, hygiene, and organization in all in-room dining service areas.
• Ensure all operational procedures comply with approved Mantis and Accor brand requirements.

Responsibilities

• Deliver warm, attentive, and discreet service that reflects the resort's luxury positioning.
• Anticipate guest needs and ensure personalized dining experiences.
• Handle guest requests, feedback, and complaints professionally and efficiently.
• Coordinate special dining arrangements, celebrations, romantic setups, and VIP amenities as required.
• Ensure guest preferences and special requests are communicated accurately to relevant departments.
• Monitor guest satisfaction and recommend improvements to enhance the in-room dining experience.
• Promote a culture of genuine hospitality, attention to detail, and service excellence among Heartists.

Experience and Qualifications

• 0-1 years of experience in a similar role within luxury hospitality.
• Demonstrated passion for service and strong organizational skills.
• Ability to supervise daily operations and maintain high standards.

Work Environment

This is a full-time position located in Riyadh, Saudi Arabia, as part of the pre-opening team for Basiqat by Mantis. The role involves contributing to the establishment of a distinctive hospitality experience focused on luxury, nature, sustainability, and local culture.