Cyber Defense Delivery Manager

About the Role

Accenture Middle East is seeking an experienced Cyber Defense Delivery Manager to join their team in Riyadh, Saudi Arabia. This full-time role requires a strong technical background in Network Security, System Security, and Identity & Access Management (IAM), combined with proven leadership and service delivery management capabilities. The successful candidate will be responsible for managing cybersecurity operations, ensuring service excellence, SLA compliance, team performance, and client satisfaction within a complex enterprise environment.

Key Responsibilities

• Manage end-to-end cybersecurity managed services operations across multiple domains.
• Ensure SLA/KPI compliance, service availability, operational efficiency, and continuous improvement.
• Oversee incident, problem, service request, and change management processes, adhering to ITIL best practices.
• Lead critical incident resolution, escalations, and major security changes.
• Ensure proper risk assessment, change approvals, implementation planning, and rollback procedures.
• Drive Root Cause Analysis (RCA), proactive problem-solving, and permanent corrective actions.
• Lead multidisciplinary cybersecurity teams across Network Security, System Security, and IAM.
• Manage resource planning, workload distribution, team performance, and development.
• Act as the primary point of contact for cybersecurity service delivery.
• Build strong client relationships, manage expectations, and ensure high client satisfaction.
• Coordinate effectively with internal teams, vendors, and senior stakeholders.
• Prepare and present SLA reports, operational achievements, risks, and improvement plans to senior management and C-level stakeholders.

Technical Knowledge and Cyber Defense Operations

• Strong technical understanding of Network Security, System Security, Endpoint Security, and IAM.
• Knowledge of firewalls, WAF, VPN, EDR, DLP, PAM, IGA, MFA, and enterprise security architecture.
• Ability to understand complex technical challenges, guide technical teams, and drive effective resolutions.

Experience and Skills

• 5-10 years of relevant experience in cyber defense and service delivery management.
• Demonstrated strong analytical thinking, decision-making, and crisis management skills.
• Excellent communication, interpersonal, negotiation, and presentation skills.
• Ability to translate technical challenges into clear business impacts and recommendations.
• Proven ability to promote accountability, teamwork, knowledge sharing, and operational governance.

Work Environment

This role is based in Riyadh, Riyadh, Saudi Arabia, and is a full-time position within Accenture Middle East. The Cyber Defense Delivery Manager will work within a dynamic enterprise environment, collaborating with various internal teams, clients, and senior stakeholders.