Regional IT Support Specialist

About the Role

Nahdi Medical Co. is seeking a Regional IT Support Specialist to join their team in Riyadh, Riyadh Region. This full-time position is responsible for providing daily technical support to regional users across corporate regional offices and pharmacies, ensuring all regional employees and locations maintain operational efficiency.

Key Responsibilities

• Provide daily operational support for corporate users at branch and maintenance offices, including monitoring and supporting office services, network, IP phones, meeting rooms, printing, and infrastructure devices.
• Implement IT Corporate projects and ensure end-user devices (corporate and stores) comply with IT standards and policies.
• Act as a point of contact for Nahdi's internal departments and the third level of escalation, handling escalations in cases of third-party SLA breaches.
• Collaborate with third parties during project implementations for store operations, including new retail applications, pharmacy hardware, and technology refreshment.
• Support the execution and development of store operations at offices, then hand over to third parties (*, retail application preparation, device configuration for new openings, ROBOT, QMS, Drive Thru).
• Test new systems and application patches before deployment to ensure applications meet operational excellence and quality control standards.
• Conduct regular site visits to all assigned regional stores to maintain strong relationships with end-users and ensure their satisfaction and NPS.

Qualifications and Experience

• 0-3 year of relevant experience is required for this role.

Work Environment

The role involves a dynamic work environment with approximately 30% of time spent indoors and 70% outdoors, requiring regular site visits to regional stores.

Additional Information

Employee duties are not limited to the accountabilities listed above; other duties may be assigned as needed to support regional IT operations.