Senior Account Manager Quick Commerce Last Mile Logistics Delivery Service Partners (Saudi National)

About the Role

Amazon Saudi Arabia is seeking a Saudi National for the role of Senior Account Manager, Quick Commerce, Last Mile Logistics, Delivery Service Partners. This full-time position is based in Riyadh and requires 5-10 years of experience. The Senior Account Manager will serve as an advisor and operating partner to Amazon’s Delivery Service Partners (DSPs), who are business owners managing last-mile delivery operations for Amazon.

Role Overview

The Senior Account Manager will lead a team of 6+ managers, overseeing more than 80 delivery partners within Amazon’s quick commerce business, which includes 15-minute and 2-hour delivery services across Saudi Arabia. This role involves managing partner relationships throughout the business lifecycle, assisting owners with challenges, shaping business planning, and identifying obstacles to facilitate informed decision-making and success. The position requires flexibility and regular travel between sites for weekly in-person meetings with business owners.

Key Responsibilities

• Manage a team of 6+ managers responsible for over 80 DSP accounts in Amazon's quick commerce business across Saudi Arabia.
• Work with a portfolio of owners at various stages, assisting with strategy, driving accountability and engagement, and tracking key performance metrics.
• Collaborate with internal teams, including Program Managers, Compliance, and Finance personnel, to ensure business launch and scaling align with program requirements.
• Support owners by addressing obstacles and improving financial, operational, and safety practices at the network level through analysis, insights, recommendations, and change implementation.
• Engage frequently with internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet, and network health teams.
• Facilitate and execute Monitoring and Enforcement Policies (MEP) and establish two-way feedback channels with OTR teams, DSPs, and WW/EU Product and Strategy teams.
• Travel regularly between multiple sites to meet business owners weekly.

Daily Activities

• Team and Portfolio Leadership: Oversee 6+ account managers and their 80+ delivery partners, guiding owners in strategy, accountability, and performance tracking.
• Safety and Compliance: Collaborate with Amazon’s safety and regional operations teams to ensure partner businesses maintain safety and compliance standards, coaching owners on best practices.
• Launch and Scale: Support new owners through onboarding and launch processes, and guide existing owners in scaling operations, resolving issues, and preparing for peak periods.
• Performance Management: Analyze customer metrics to identify improvement opportunities and coach owners on effective use of Amazon’s delivery tools.
• Process Improvement: Identify workflow inefficiencies and drive network-level improvements, addressing delivery station processes that impact operations.
• Partner Experience: Strengthen relationships with delivery partners, enhance their satisfaction, and act as their advocate within Amazon while upholding driver standards.
• Enforcement and Feedback: Implement Amazon’s monitoring and enforcement policies and establish feedback channels between operations teams, delivery partners, and global product and strategy teams.
• Cross-functional Collaboration: Partner with program management, compliance, finance, legal, fleet, network health, Partner Relations, and Value Added Services teams to support owner growth within program guidelines.

Required Experience

• 5-10 years of relevant professional experience.

Work Environment

This is a full-time role based in Riyadh, Saudi Arabia. The position requires regular travel to various sites to meet business owners in person on a weekly basis.