Account Manager Business Setup (Company Formation)

About AstroLabs

AstroLabs is Saudi Arabia's largest business expansion platform and the Gulf's leading platform for high-growth companies expanding into the Saudi and UAE markets. The company collaborates with government entities and private sector partners to develop key sectors in the Kingdom, offering business setup, co-working spaces, recruitment services, and bespoke programs. Over the past decade, AstroLabs has supported more than 1,500 global ventures in establishing and growing their presence in the Gulf region.

Role Summary

AstroLabs is seeking an Account Manager Business Setup (Company Formation) to join its team in Riyadh, Saudi Arabia. This full-time role requires 2-5 years of experience. The Account Manager will serve as a proactive, service-minded operations professional, managing multiple client requirements and navigating government procedures to ensure a smooth business setup experience. This position involves meticulous execution, clear communication, and sound judgment, with ownership of assigned tasks and close collaboration with the Portfolio Manager – Entity.

Key Responsibilities

• Execute tasks throughout the KSA company formation journey, including MISA investment licensing, Commercial Registration (CR), General Manager (GM) visa and residency processes, and final handover.
• Coordinate documentation, submissions, follow-ups, and approvals required at each setup phase, adhering to current regulations and AstroLabs standard operating procedures.
• Liaise with relevant government platforms and authorities, such as MISA and the Ministry of Commerce, and coordinate with other authorities as required by the client’s entity type.
• Ensure client documents and applications are complete, accurate, and compliant before submission, tracking pending requirements to resolution.
• Serve as the day-to-day point of contact for clients on assigned setup tasks, explaining requirements, next steps, dependencies, and timelines.
• Proactively request missing documents, follow up on client actions, and provide timely progress updates, coordinating with the Portfolio Manager – Entity on overall account communications.
• Manage client questions and operational concerns with empathy and urgency, flagging risks, delays, and sensitive escalations promptly.
• Manage a high-volume queue of assigned client tasks, prioritizing effectively against service commitments, regulatory dependencies, and deadlines.
• Maintain accurate, up-to-date task statuses, documents, and client records in Salesforce, HubSpot, and relevant project management systems.
• Identify bottlenecks and process deviations, resolve issues within scope, and escalate material risks to the Portfolio Manager – Entity with recommended solutions.
• Build constructive working relationships with government stakeholders and service providers to facilitate compliant, timely processing.
• Stay current with changes to KSA business setup requirements, participate in relevant training, and share operational learnings with colleagues.

Performance Measurement

• Velocity: Meet defined working-day turnaround targets for at least 80% of assigned CR, GM visa, and handover tasks, measured separately by process.
• Continuous Improvement: Contribute at least 3 actionable process improvements per quarter.
• Data Hygiene: Maintain 99% accuracy in systems, task updates, and client records.
• Client Experience: Provide proactive updates, timely responses, and clear escalations throughout assigned setup activities.

Why Join AstroLabs

Joining AstroLabs offers the opportunity to play a hands-on role in helping international companies establish their presence in Saudi Arabia. This position operates at the intersection of client service, government relations, and operational delivery, providing opportunities to deepen KSA market expertise and increase ownership of complex client journeys.