Platform Engineering Consultant

About the Role

Elm Company is seeking a Platform Engineering Consultant to operate, support, maintain, and enhance enterprise integration platforms and PaaS/SaaS services. This full-time role, based in Riyadh, Saudi Arabia, is critical for enabling internal and external system integrations across Elm’s products and services. The consultant will ensure the stability and availability of integration platforms, support APIs and application connectivity, and resolve complex integration incidents, contributing to operational continuity and compliance with service levels.

Key Responsibilities

• Operate, support, and maintain enterprise integration technologies and platforms, including Apigee, Red Hat 3scale, IBM DataPower, and Linux-based environments.
• Support PaaS and SaaS services such as RabbitMQ and Kafka, along with related integration components.
• Perform routine platform health checks and monitor critical components to ensure service availability and stability.
• Provide technical support for applications integrating with Elm products, internal platforms, and external entities, configuring and supporting APIs and integration services.
• Investigate and resolve complex incidents affecting integration and PaaS services, including transaction failures, response delays, and connectivity issues.
• Conduct root cause analysis for recurring platform and integration issues, implementing corrective and preventive actions.
• Monitor integration platform performance, transaction flows, processing queues, and operational alerts, responding according to defined priorities.
• Support product launches, service releases, platform changes, and integration enhancements, coordinating technical implementation activities.
• Configure and maintain integration components, platform services, APIs, and messaging services, ensuring consistency and documentation.

Operational Performance and Improvement

• Analyze abnormal transaction behavior, processing failures, and capacity constraints to identify opportunities for performance improvement.
• Support the continuity and resilience of business-critical integration platforms and services, identifying technical and operational risks.
• Recommend technical improvements to reduce operational dependency and strengthen service resilience.

Compliance and Security

• Adhere to all relevant departmental policies, processes, standard operating procedures, and instructions.
• Comply with all relevant safety, quality, environmental management policies, procedures, and controls.
• Ensure compliance with information security practices and standards to maintain data integrity and confidentiality.

Qualifications and Experience

• A minimum of 5-10 years of experience in platform engineering or a related field.
• Demonstrated experience with enterprise integration technologies such as Apigee, Red Hat 3scale, and IBM DataPower.
• Proficiency in supporting PaaS and SaaS services, including RabbitMQ and Kafka.
• Strong troubleshooting skills for complex integration and platform issues.

Work Environment

This is a full-time position located in Riyadh, Riyadh, Saudi Arabia. The role involves working within a dynamic environment to support critical integration platforms and services for Elm Company.