SENIOR ICT ENGINEER

About the Role

Proger *** is seeking a Senior ICT Engineer to join their team in Riyadh, Saudi Arabia. This full-time role involves leading the design, start-up, and coordination of ICT services for new projects and orders. The Senior ICT Engineer will serve as the primary technical reference for customers and project stakeholders, overseeing the entire IT service start-up cycle from requirements analysis to project completion.

Key Responsibilities

• Manage technical relationships with customers regarding all ICT service aspects.
• Analyze contractual scope and translate customer requirements into IT solutions and services.
• Collect, analyze, and formalize technical, operational, and safety requirements.
• Define the necessary ICT architecture for launching new projects, offices, or operational headquarters.
• Coordinate the implementation and commissioning of ICT services through to go-live.
• Coordinate suppliers, system integrators, telecom providers, and technology partners involved in projects.
• Verify activity progress against agreed timelines, costs, technical requirements, and service levels.
• Prepare and maintain updated technical and operational project documentation.

Required Technical Knowledge

Candidates must possess technical knowledge and design experience across ICT infrastructure, platforms, and services in the following areas:

• Network infrastructure
• Physical and virtual servers, including Microsoft Server and Linux environments
• Active Directory, Microsoft Entra ID, and identity management
• Microsoft 365 and Cloud services
• Virtualization, backup, and disaster recovery systems
• Endpoint management, workstation management, and endpoint security
• Ticketing systems and IT Service Management
• Cybersecurity and access management
• Collaboration and communication services, including Voice and VoIP systems

Qualifications and Experience

• Degree in computer science, engineering, telecommunications, or equivalent professional experience.
• At least 12 years of experience in the ICT field.
• Demonstrated experience in starting or managing IT infrastructures and services.
• Experience in the technical management of ICT projects.
• Direct experience in customer and stakeholder relationship management.
• Experience in coordinating suppliers and technology partners.
• Experience in managing distributed or multi-site infrastructures.
• Experience in international contexts and complex projects is preferred.

Key Abilities and Skills

The successful candidate will demonstrate the ability to:

• Define operational plans for the launch of ICT services.
• Coordinate internal and external technical teams.
• Monitor KPIs and SLAs of services.
• Support the definition of operating procedures and support models.
• Understand customer needs and translate them into technical requirements.
• Manage technical meetings and project progress.
• Coordinate problem resolution by involving specialists and suppliers.
• Prepare technical documentation, reports, and presentations.
• Exhibit strong customer orientation, excellent interpersonal and communication skills, and technical leadership.
• Demonstrate problem-solving and decision-making skills, with an ability to work towards priorities and goals autonomously.
• Operate effectively in international and multicultural contexts, interfacing with management, customers, technical teams, and suppliers.