Service Advisor

About the Role

Petromin Corporation is seeking a Service Advisor to join its team in Jeddah, Makkah, Saudi Arabia. This full-time role involves assisting customers with their vehicle service needs, ensuring exceptional customer service, and maintaining compliance with automotive regulations and company policies. The Service Advisor will enhance the customer experience by clearly explaining vehicle issues and recommending appropriate service options.

Key Responsibilities

• Develop an in-depth understanding of major vehicle systems, including engines, transmissions, electronics, and hybrid technologies specific to models in the Saudi market.
• Stay updated on the latest advancements in Nissan vehicle features and technologies, focusing on new model releases and updates relevant to Saudi Arabia.
• Utilize diagnostic tools for preliminary vehicle checks to identify potential issues, streamlining the diagnostic process for technicians.
• Interpret diagnostic test outcomes to provide accurate communication and preliminary advice to customers regarding service needs.
• Address minor technical issues on-site to improve turnaround time and customer satisfaction.
• Translate complex vehicle issues into understandable language for customers, advising on appropriate services or upgrades.
• Maintain a professional and knowledgeable demeanor while updating customers on vehicle repair status.
• Assist customers with ordering and locating vehicle parts.
• Collaborate with the management team to schedule technicians and enhance their safety, efficiency, and productivity.
• Handle parts orders and manage stock of essential items like tires, optimizing shop operations.

Warranty Claims Management

• Understand Nissan's warranty policies, particularly as they apply within the Saudi market, to clearly explain coverage to customers.
• Manage all service-related paperwork efficiently, ensuring accuracy in service orders, warranty claims, and compliance with Saudi regulatory standards.
• Maintain comprehensive records of customer interactions, service histories, and warranty claims for continuity and accountability.
• Scrutinize service claim details to verify eligibility under warranty, ensuring alignment with Nissan’s guidelines and customer agreements.

Regulatory Compliance

• Ensure all service operations conform to Saudi Arabian regulatory standards, especially those related to vehicle safety and emissions.
• Provide customers with detailed information on how regional regulations impact their service options, particularly regarding vehicle modifications and emissions standards.
• Stay informed about changes in automotive regulations and standards, integrating new requirements into service protocols promptly.

Qualifications and Experience

• 2-5 years of experience in a relevant role.
• Demonstrated understanding of car dealership and maintenance operations.
• Ability to explain complex vehicle issues in simple terms.
• Strong customer service skills.

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia, requiring strict compliance with Nissan’s high standards, automotive regulations, and company policies and procedures.