Soft Services Manager

About the Role

Zahran Facilities Management is seeking a Soft Services Manager to oversee the delivery of high-quality facilities services across its sites in the Eastern region of Saudi Arabia. This full-time role requires 5-10 years of experience and focuses on maintaining service standards and ensuring a safe, clean, and welcoming environment.

Key Responsibilities

• Manage daily soft services, including cleaning, waste management, pest control, landscaping, and related services.
• Lead, coach, and develop supervisors and frontline teams.
• Monitor service quality through inspections, KPIs, audits, and customer feedback.
• Manage contractor performance, service schedules, and operational resources.
• Ensure work aligns with company procedures, health and safety requirements, and applicable regulations.
• Address service issues promptly and implement corrective actions.
• Prepare reports and contribute to service improvement and cost-control initiatives.

Qualifications and Experience

• Must be a Saudi national.
• Possess a valid BICSc (British Institute of Cleaning Science) certificate.
• A Bachelor’s degree in Facilities Management, Business Administration, or a related field is preferred.
• 5-10 years of experience managing soft services in facilities management, hospitality, healthcare, commercial, or a similar environment.

Required Skills

• Strong leadership, communication, organization, and problem-solving skills.
• Comfortable working with service KPIs, inspections, and operational reports.
• Proficiency in English and Arabic is preferred.

Work Environment

This is a full-time position based in the Eastern region of Saudi Arabia, where the successful candidate will lead service teams and contractors across various sites.

Application Process

Salary for this position will be disclosed during the interview process.