Service Support Operator

About *** and JD Logistics

* is a leading technology-driven supply chain and logistics solutions provider. JD Logistics, a part of *, leverages expertise in automation, smart fulfillment, and data intelligence to offer end-to-end logistics services. These services aim to empower businesses and enhance customer experience through integrated networks spanning warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations.

Global Operations

JD Logistics has established an extensive global logistics infrastructure, managing over 3,600 warehouses with more than 34 million square meters of space. The Global Smart Supply Chain Network integrates highly automated warehousing with international transportation solutions to facilitate cross-border movement. Currently, JD Logistics operates over 130 bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by its global brands, JoyLogistics and JoyExpress.

The Role of Service Support Operator

The Service Support Operator is a full-time position responsible for providing essential administrative and operational support within JD Logistics. This role involves managing reception duties, handling mail and courier services, maintaining office environments, and assisting with meeting logistics and general administrative tasks. The position requires 0-1 years of experience.

Key Responsibilities

• Welcome clients, visitors, and job candidates, verify visitor information, maintain visitor records, and contact relevant employees to ensure a smooth reception process.
• Handle the receipt, registration, distribution, and handover of company mail, packages, and documents, ensuring accurate and timely delivery.
• Maintain the cleanliness and organization of the reception and common areas to ensure a professional company image.
• Assist with meeting room bookings, setup, refreshments, and post-meeting cleanup to ensure smooth meeting arrangements.
• Assist with attendance records, document filing, data entry, and other daily administrative tasks as assigned.

Work Environment and Culture

The Service Support Operator will join the JD Logistics team, which operates in a fast-paced, dynamic environment. The team values collaboration, ownership, and a commitment to delivering high-quality results. JD Logistics is committed to building a diverse and inclusive workplace and is an equal opportunity employer, making employment decisions without regard to protected characteristics.