فني دعم تقنية معلومات📣 إعلان

Join our team as an IT Support Technician in the National Committee for the Care of Prisoners and Their Families in the Asir region. Your role will be to provide technical support and assistance to employees facing information technology issues. You will help identify the necessary tools and supplies required for employee support and problem resolution, while ensuring optimal functioning of IT systems and services.

Key Responsibilities:

• Deliver technical support to employees experiencing IT-related issues and respond to their inquiries to resolve technical problems.
• Identify the tools and supplies needed for employee support and submit requests for any missing items according to policies and procedures.
• Provide technical information regarding IT devices, systems, and software, escalating significant issues to IT specialists when necessary.
• Maintain records of all technical support operations and prepare organized documentation based on approved practices.
• Create and submit work reports, ensuring proper documentation and storage.

Qualifications:

• Bachelor's Degree in Programming and Computer Science.
• Bachelor's Degree in Software Engineering.
• Bachelor's Degree in Information Technology.
• Bachelor's Degree in Computer Engineering Technology.
• Bachelor's Degree in Network Engineering Technology.

Skills:

• Archiving - Advanced
• Customer services - Advanced
• Information technology (teaching) - Advanced
• User support (software) - Advanced
• Reporting and projections - Advanced
• Assuming responsibility - Advanced
• Computer technology - Advanced
• Creating solutions to problems - Advanced
• Documentation - Advanced
• Presenting reports - Advanced

Languages:

• Arabic - Advanced
• English - Advanced