Assistant Guest Relations Manager (Saudis only)

About the Role

Kempinski Hotels is seeking an Assistant Guest Relations Manager to join their team in Al Khobar, Eastern, Saudi Arabia. This full-time position is open to Saudi nationals only and requires 2-5 years of relevant experience. The role focuses on providing personalized luxury service to hotel guests, ensuring high levels of guest satisfaction, and creating memorable experiences.

Key Responsibilities

• Welcome VIP guests to the hotel.
• Coordinate and fulfill guest requests efficiently.
• Handle guest inquiries and complaints in a professional manner.
• Collaborate closely with various hotel departments to maintain high standards of hospitality.
• Ensure overall guest satisfaction and contribute to positive guest experiences.

Required Competencies and Skills

• Supervisory skills.
• Experience in luxury hotel environments.
• Strong communication skills.
• Knowledge of hotel operations and computer systems.
• General knowledge of tourist and business-related information.
• Knowledge of hotel products and services.
• Familiarity with VIP welcoming protocols.

Technical Qualifications

• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Advanced knowledge of Opera.
• Basic knowledge of Micros.

Individual Characteristics

Candidates for this position should align with Kempinski's core values and demonstrate the following personal attributes:

• People-oriented.
• Passionate for European luxury.
• Entrepreneurial mindset.
• Straightforward and flexible.
• Self-contained, motivated, and proactive.
• Organized and responsible.
• Patient with a strong customer service orientation.
• Cross-cultural sensitivity.
• Teamwork and cooperation-minded.
• Quality-oriented, courteous, friendly, and caring.
• A natural sense for luxury.