Retail Manager

About the Role

Tamimi Commercial is seeking a Retail Manager for AutoFast Auto Care in Al Khobar, Eastern Region. This full-time role is responsible for leading the commercial and operational performance of AutoFast Auto Care, ensuring the delivery of safe, fast, reliable, and customer-focused automotive maintenance services. The manager will drive sustainable growth, profitability, service quality, and workforce productivity.

Key Responsibilities

• Lead daily operations, including customer reception, workshop flow, quick-service bays, tire and lubricant sales, parts availability, cashiering, and facility readiness.
• Develop and execute annual business plans, operating budgets, sales targets, service-volume targets, gross-margin objectives, and cost-control initiatives.
• Drive revenue growth across various quick-service categories such as tires, engine oil, batteries, brakes, filters, alignment, balancing, and preventive maintenance.
• Monitor key performance indicators including sales, gross profit, average invoice value, vehicles serviced, bay utilization, technician productivity, conversion rate, repeat customers, customer complaints, inventory turnover, and operating expenses.
• Ensure a consistent customer journey from vehicle check-in to handover, including inspection, quotation approval, service execution, quality checks, and invoicing.
• Establish service standards and operating procedures to minimize waiting times, prevent rework, and maintain accurate job cards, customer approvals, inspection records, and invoices.
• Lead, coach, schedule, and develop branch managers, service advisors, technicians, tire fitters, cashiers, and support staff, ensuring clear targets and effective performance follow-up.
• Ensure compliance with Saudi labor, municipality, commercial, environmental, waste-oil, used-tire handling, Civil Defense, and health and safety standards.
• Maintain strong controls over cash, discounts, refunds, credit sales, purchasing, stock transfers, inventory counts, damaged items, warranty claims, and approval authorities.
• Plan inventory levels and replenishment for fast-moving items while reducing stock-outs, excess inventory, slow-moving items, and obsolescence.
• Coordinate with suppliers and procurement for competitive pricing, reliable availability, agreed service levels, technical support, product training, and proper warranty handling.
• Implement local marketing, fleet-account development, customer-retention programs, service reminders, promotions, digital channels, and partnerships to increase traffic and repeat business.
• Review customer feedback and complaints, identify root causes, approve corrective actions, and protect the reputation of AutoFast Auto Care.
• Prepare weekly and monthly management reports covering financial results, operating performance, customer experience, safety, staffing, inventory, major risks, and required decisions.
• Evaluate expansion opportunities, new services, equipment requirements, branch layouts, and capital expenditures, preparing recommendations and business cases.
• Execute approved expansion plans, including opening new locations, launching new service lines, coordinating site readiness, staffing, equipment, systems, and supplier setup.
• Perform other business-related duties as assigned by the CEO or General Manager.

Qualifications and Experience

• 7-10 years of relevant experience in retail management, preferably within the automotive service industry.
• Demonstrated ability to lead commercial and operational performance.
• Strong understanding of automotive maintenance services and related products.
• Proficiency in developing and executing business plans and managing budgets.

Work Environment and Travel

This position is based in Al Khobar and requires a regular presence at AutoFast Auto Care locations. Occasional travel within Saudi Arabia may be necessary for supplier meetings, training, market visits, or future site reviews.