Cybersecurity Service Engineer

About the Role

Emerson is seeking a Cybersecurity Service Engineer to provide technical service, maintenance, installation, commissioning, troubleshooting, and cybersecurity support for Emerson products and solutions. This full-time role is based in Al Khobar and requires 5-10 years of experience. The engineer will serve as a key technical contact for customers, supporting service contracts, projects, and cybersecurity initiatives to enhance system performance, reliability, and security posture through proactive recommendations and expertise.

Key Responsibilities

• Perform routine maintenance and service activities in accordance with customer requirements.
• Provide recommendations to customers on system improvements, cybersecurity enhancements, product upgrades, and system health checks.
• Coordinate and execute assigned service projects and technical activities.
• Perform startup, installation, commissioning, troubleshooting, fault analysis, and repair activities on Emerson systems and products.
• Investigate and resolve technical issues encountered at customer sites.
• Support Sales Engineers in product demonstrations and customer presentations.
• Assist customers in understanding product applications, cybersecurity best practices, maintenance requirements, and operational procedures.
• Develop and implement system configuration changes to meet customer requirements.
• Deliver customer training and on-site instruction related to operation, maintenance, and cybersecurity solutions.
• Participate in on-call support rotations as required.
• Maintain accurate service documentation, timesheets, site reports, and project records.
• Ensure compliance with Emerson business processes, quality standards, and customer requirements.

Required Experience and Qualifications

• 5-10 years of relevant experience in cybersecurity service engineering.
• Demonstrated customer focus and commitment to delivering exceptional service.
• Strong analytical and troubleshooting skills for resolving complex technical issues.
• Effective communication skills for interacting with customers and internal stakeholders.
• Ability to continuously develop technical expertise and adapt to evolving technologies.
• Capability to make sound decisions under pressure and maintain professionalism in challenging situations.
• Proven ability to collaborate effectively across diverse teams and functions.

Work Environment and Culture

At Emerson, the workplace prioritizes valuing, respecting, and empowering every employee. The company fosters an environment that encourages innovation, collaboration, and diverse perspectives. Emerson is dedicated to ongoing career development and an inclusive culture, providing support for employees to thrive through mentorship, training, and leadership opportunities. The company believes in the importance of employee well-being and offers flexible, competitive benefits plans designed to meet physical, mental, financial, and social needs. These include medical insurance, an Employee Assistance Program, tuition reimbursement, employee resource groups, and recognition programs. The culture also prioritizes work-life balance with flexible time-off plans, including paid parental leave, vacation, and holiday leave. Training programs focus on end-to-end development, from onboarding through senior leadership, offering face-to-face and virtual training, mentorship, coaching, project management, and on-the-job training.