L Operation & Support Engineer

About Thales Group

Thales Group develops identity management and data protection solutions central to digital security. Businesses and governments rely on Thales for secure digital interactions. The company's technologies and services facilitate financial exchanges, border crossings, and smart energy solutions. Over 30,000 organizations utilize Thales to verify identities, grant digital access, analyze information, and encrypt data for a more secure connected world.

For over 50 years, Thales has partnered with the Kingdom of Saudi Arabia, providing advanced solutions in Defence, Public Security, Civil Aviation, Space, Enterprise, and Cybersecurity across four sites. Thales' strategy in the Kingdom aligns with Saudi Vision 2030, focusing on localizing defence technologies, strengthening local capabilities, developing local talent, and supporting national sovereignty. To reinforce this commitment, Thales established SAMI Thales Electronic Systems (STES), a Joint Venture with Saudi Arabian Military Industries (SAMI), operating under Vision 2030 directives.

The Role: L2 Operation & Support Engineer

Thales Group is seeking an L2 Operation & Support Engineer to join the team in Al Khobar. This full-time position requires 2-5 years of experience and involves applying software engineering skills to build, maintain, support, and optimize mission-critical, cloud-native systems and applications. The engineer will play a key role in ensuring the reliability, scalability, and performance of Thales CDI/MCS products, specifically On-Demand Connectivity (ODC) and eUICC IoT Manager (eIM).

Key Responsibilities

• Design, develop, and automate infrastructure using Infrastructure-as-Code (IaC) principles.
• Maintain robust CI/CD pipelines using GitLab.
• Install, configure, and manage Kubernetes-based solutions on Google Cloud Platform (GCP).
• Manage production systems with a focus on ownership, including real-time system monitoring, observability, and incident response to meet strict SLA commitments.
• Act as a technical liaison between development, validation, and customers.
• Participate in 24/7 onsite shifts to provide operational support and contribute to high-impact Change Advisory Board (CAB) reviews.
• Prepare technical documentation, customer acceptance plans, and operational readiness reviews to drive continuous process improvement.
• Contribute to team growth through knowledge sharing, technical training, and continuous process improvement initiatives.

Required Experience

• A minimum of 2 to 5 years of relevant experience is required for this role.

Work Environment

This is a full-time position based in Al Khobar. The role involves working within a team that provides 24/7 onsite operational support, including participation in high-impact Change Advisory Board (CAB) reviews.