Customs Clearance Agent

About ***

JD Logistics, a division of ***, is a technology-driven provider of supply chain and logistics solutions. The company specializes in automation, smart fulfillment, and data intelligence, offering end-to-end logistics services. Its integrated networks cover warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations. JD Logistics manages over 3,600 warehouses globally, totaling more than 34 million square meters of space, and operates 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions.

Role Overview

JD Logistics is seeking a Customs Clearance Agent to join its team in Dammam, Eastern, Saudi Arabia. This full-time role involves managing customs operations and clearance processes for import and export shipments, ensuring compliance and efficiency. The agent will be responsible for daily operations on customs platforms and coordinating with various stakeholders to resolve customs-related issues.

Key Responsibilities

• Manage customs operations and clearance processes for KSA import and export shipments, ensuring timely, accurate, and compliant declaration and release.
• Handle daily operations on customs platforms such as Fasah and Bayan, including declaration submission, shipment status tracking, duty/tax calculation, and release management.
• Review customs documents and information, including commercial invoices, packing lists, HS codes, declared value, and country of origin, to ensure accuracy and completeness.
• Coordinate and follow up on relevant regulatory approvals through SABER, SFDA, CITC, GACA, and other government platforms as required.
• Handle customs clearance issues, including customs inspections, missing documents, declaration discrepancies, shipment holds, and other exceptions, ensuring timely resolution and closure.
• Collaborate with Sales, Operations, Warehouse, Transportation, Finance, customers, and other stakeholders to resolve customs-related issues and support business operations.
• Monitor updates to KSA customs regulations and relevant government requirements, identify potential compliance risks, and ensure appropriate actions are taken.
• Track customs operational data and key performance indicators, and participate in process improvement initiatives to enhance clearance efficiency.
• Perform other customs operations-related duties assigned by management.

Required Experience

Candidates should possess 2-5 years of experience in a relevant field.

Work Environment and Culture

The Customs Clearance Agent will join the JD Logistics team, which operates in a fast-paced, dynamic environment. The team values collaboration, ownership, and a commitment to delivering high-quality results. JD Logistics is an equal opportunity employer, committed to building a diverse and inclusive workplace.