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Location: Al Olaya, Riyadh, Saudi Arabia

Company: Albatross Consultant’s – Leading Immigration Consulting Firm

Employment Type: Full-time

About Us:

At Albatross Consultants, we pride ourselves on being a pioneer in the immigration consulting sector. Our dedicated team is committed to providing exceptional service and support to our clients, ensuring a smooth and successful immigration process. We are seeking a talented Saudi national to join our team as an Customer complaints clerk.

Job Overview:

As an Customer complaints clerk, you will play a crucial role in ensuring our clients receive ongoing support and assistance after their initial consultation. Your primary focus will be on maintaining strong client relationships, addressing inquiries, and resolving any issues that may arise.

Key Responsibilities:

Provide exceptional after-sales support to clients, addressing their queries and concerns promptly.

Assist clients in understanding the next steps in their immigration process.

Coordinate with internal teams to ensure timely resolution of client issues.

Maintain accurate records of client interactions and follow-ups.

Gather client feedback to help improve our services.

Participate in training sessions to stay updated on immigration policies and procedures.

Qualifications:

Must be proficient in English & Arabic.

Saudi national with a strong understanding of customer service principles.

Excellent communication skills in both Arabic and English.

Problem-solving skills with a proactive approach to client needs.

Ability to work independently as well as part of a team.

Previous experience in customer support or a related field is a plus.

What We Offer:

Competitive salary and benefits package.

Opportunities for professional development and growth.

A supportive and inclusive work environment.

The chance to be part of a leading company in the immigration consulting sector.

How to Apply:

If you are passionate about helping others and have the skills we’re looking for, we want to hear from you! Please submit your resume and a cover letter to a@******************** with the subject line “Customer complaints clerk Application – [Your Name].”

Join us in making a difference in the lives of individuals seeking new opportunities abroad!