Fashion Consultant Park Mall

About the Role

Chalhoub Group is seeking a Fashion Consultant for a full-time position at Park Mall in Riyadh, Saudi Arabia. This role is responsible for achieving sales targets and delivering a high standard of guest experience, while also supporting key customer and people initiatives within the store.

Key Responsibilities

• Achieve individual and collective sales targets.
• Deliver an exceptional guest experience.
• Support the implementation of CRM, CX, and other customer and people initiatives in-store.
• Collect data on customer behavior, top sellers, and slow-moving items for business reviews.
• Drive client relationships through an omni-channel approach.
• Provide pre-buying feedback on products.
• Drive eNPS through people experience initiatives and culture.
• Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect services are conducted within Service-Level Agreements (SLAs).
• Ensure customer data is accurately captured in adherence to marketing team requirements.
• Promote the MUSE loyalty program and stay updated on app offerings.
• Support in-store marketing events and activations.
• Stay informed of all brand social media activities and campaigns.
• Drive sell-throughs within the store.
• Support in-store Customer Experience (CX) initiatives.
• Provide input on store performance, highlighting successes and areas for improvement.

Experience and Qualifications

• 2-5 years of relevant experience.

Work Environment and Benefits

This full-time role is based in Riyadh, Riyadh, Saudi Arabia. Chalhoub Group offers a competitive benefits package, which includes health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. The Group provides opportunities for professional growth through enriching experiences, learning and development, and exposure to various assignments and internal mobility.