GRG Product Specialist Implementation & Support

About the Role

Sanid is seeking a GRG Product Specialist Implementation & Support to lead the implementation, integration, and ongoing support of GRG Banking self-service products. This full-time position is based in Riyadh, Saudi Arabia, and requires 2-5 years of relevant experience. The specialist will bridge the gap between hardware, software, host/switch connectivity, and day-to-day operations for GRG solutions.

Key Responsibilities

The role encompasses both implementation and ongoing support for GRG Banking self-service products. Key responsibilities include:

• Implementation:

  • Plan and execute deployment of GRG Cash Deposit Machines (CDM), ATMs, and cash recyclers, including installation, configuration, and commissioning.
  • Install, configure, and customize the aDep application and related GRG software components (XFS-based applications, device drivers, and middleware).
  • Integrate GRG machines with Sanid's host, switch, and back-office systems (ISO 8583 and other protocols), including message mapping, key management, and certification testing.
  • Configure cash handling modules: note validators, cassettes, recycling units, dispensers, card readers, and receipt/journal printers.
  • Prepare and execute test plans (UAT, SIT), and support go-live and post-go-live stabilization.
  • Manage software releases, patches, and firmware updates across the machine fleet.

• Support & Maintenance:

  • Provide L2/L3 technical support for GRG products, diagnosing software, device, network, and host-related issues.
  • Analyze logs (application, XFS, journal, host messages) to identify root causes and resolve incidents within agreed SLAs.
  • Coordinate with GRG Banking technical teams and local field engineers for escalations, spare parts, and warranty matters.
  • Troubleshoot cash reconciliation issues, deposit/dispense discrepancies, and transaction failures.

Required Experience and Skills

Candidates should possess hands-on experience with GRG Cash Deposit Machines (CDM), the aDep application, ATMs, and cash recyclers. The following skills and competencies are essential for this role:

• Strong analytical and problem-solving ability under time pressure.
• Clear communication with vendors, banks, and internal teams.
• Ownership mindset and ability to work independently.
• Willingness to travel and provide on-call or after-hours support when required.
• Detail-oriented documentation habits.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role may require occasional travel and the provision of on-call or after-hours support as needed to ensure operational continuity.