Join Our Team as an IT Support Specialist!At
SITE سايت, we are dedicated to empowering our team with cutting-edge technology solutions. We are currently seeking a proactive
IT Support Specialist to enhance our operations in Riyadh, Saudi Arabia. In this role, you will be pivotal in ensuring smooth IT functionalities and supporting our users with their technical needs.
Key Responsibilities:- Provide technical support for hardware, software, and network issues.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Respond to and resolve helpdesk tickets promptly.
- Assist with basic network troubleshooting (Wi-Fi, LAN, VPN, etc.).
- Support users with email, operating systems, and software applications.
- Maintain IT documentation (user guides, troubleshooting steps, asset inventory).
- Assist in system updates, patches, and backups.
- Collaborate with other IT team members on projects and improvements.
Required Qualifications:- 13 years of experience in IT support, helpdesk, or a related field.
- Basic knowledge of Windows, macOS, and Linux operating systems.
- Familiarity with Microsoft Office 365, Active Directory, and cloud services.
- Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).
- Strong troubleshooting and problem-solving skills.
- Good communication skills to assist non-technical users.
- Ability to prioritize tasks and work independently.
- IT certifications (*, CompTIA A+, ITIL, Microsoft Certified) are a plus.
- Experience with ticketing systems (*, Jira, ServiceNow) and exposure to remote support tools (TeamViewer, AnyDesk, RDP).
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