Join CTRD Arabia as an IT Support Technician!CTRD Arabia, a trusted provider of national security solutions, is seeking a proactive and customer-focused IT Support Technician. In this role, you will be the first point of contact for technical assistance, playing a critical part in delivering excellent customer service to our staff.
Responsibilities:- Respond to IT support requests via phone, email, or helpdesk system.
- Provide first-line diagnosis and resolution for hardware, software, and network issues.
- Set up and configure new user accounts and hardware.
- Log and track all incidents and service requests in the helpdesk system.
- Assist with routine maintenance and updates of IT systems.
- Support administration of Microsoft 365 and assist with device enrolment and configuration.
- Maintain accurate technical documentation and user guides.
Requirements:Essential criteria include basic knowledge of Windows and macOS operating systems, familiarity with Microsoft Office 365, and strong problem-solving skills. Previous experience in a customer service or IT support role is preferred but not required. Certifications such as CompTIA A+ or ITIL Foundation are a plus.
If you're ready to take the next step in your career and join a team that values strong relationships and technical expertise, we invite you to apply!
