Join Nokia Al Saudia as a NOC FO Operations Manager!As a pivotal member of our team, you will lead the Network Operations Center Front Office team to ensure smooth monitoring and management of Radio Access Network (RAN) infrastructure across 2G, 3G, 4G, and 5G technologies.
Key Responsibilities:- Operational Management: Oversee daily NOC Front Office operations, ensuring 24/7 network monitoring and incident detection.
- Incident Management: Manage logging, diagnosis, and resolution of network incidents, escalating as necessary.
- Process & Procedure Implementation: Develop and enhance SOPs and escalation protocols for seamless operations.
- Communication & Coordination: Serve as the primary liaison during outages, providing timely management updates.
- Performance Monitoring & Reporting: Utilize monitoring tools to prepare regular performance reports for leadership.
- Team Leadership: Lead and mentor NOC analysts, managing shift schedules and fostering collaboration.
- Compliance & Quality Assurance: Ensure adherence to industry standards and conduct audits.
- Digital Transformation & Automation: Advocate for automation initiatives and ensure compliance.
Required Skills & Qualifications:- Extensive experience in network operations with proven leadership in a NOC environment.
- Strong technical understanding of RAN infrastructure and network protocols.
- Excellent analytical and troubleshooting skills.
- Strong communication and leadership abilities.
- Degree in Engineering, Telecommunications or related field; vendor certifications preferred.
If you are passionate about driving operational excellence in telecommunications, we encourage you to apply!
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