وظائف الدعم الفني والتقني في السعودية

Join Halliburton as a Customer Service Specialist!
We are seeking proactive and motivated individuals to become part of our dynamic team. Halliburton is recognized as one of the leading providers of products and services to the global energy industry. You will have the opportunity to make an impact as you support various customer service functions.

Key Responsibilities:

• Serve as the primary contact with affiliates, field PSL, and sales personnel.
• Ensure accurate and timely processing of orders and quotations.
• Direct the movement of materials for global multi-PSL operations.
• Utilize your knowledge of products and processes to meet customer needs.
• Act as a liaison for communication with field personnel, engineering, and manufacturing teams.
• Monitor and coordinate cross-center and vendor supplied orders.
• Work with the Law Department to ensure export compliance.
• Provide guidance to Order Correspondents as needed.

Qualifications:

• High School Diploma or GED.
• Minimum of 2 years experience in a customer service environment.
• Experience in procurement, materials, or logistics is preferred.

At Halliburton, we promote equal employment opportunities and value diversity in our workforce. We welcome applications from all qualified individuals.

Join CMA CGM as a Customer Service Officer!
At CMA CGM, we pride ourselves on our exceptional customer service within the transportation and logistics industry. As we expand, we are inviting skilled professionals to be part of our dynamic team in Jeddah.

Position Overview:
As a Customer Service Officer, you will be at the forefront of our operations, ensuring customer satisfaction and effective communication. Your responsibilities will include providing a single point of contact for all customer inquiries, managing cases through to resolution, and ensuring timely updates on shipments.

Key Responsibilities:

• Responding to customer inquiries promptly via calls, cases, and chats.
• Managing complaints and shipment disruptions with professionalism.
• Coordinating with internal teams for timely resolutions.
• Conducting regular meetings with customers to enhance service delivery.
• Identifying value-added services to promote customer engagement.

Qualifications:

• 2-5 years of experience in Shipping & Logistics.
• Strong skills in customer and vendor relationship management.
• Proven track record of driving change and innovation.
• Excellent communication and decision-making abilities.
• Proficiency in MS Office applications.

We are looking for a proactive team player with a commitment to delivering outstanding service. If you're ready to take on new challenges, we want to hear from you!

Join Our Team as a Reservations Agent
We are currently seeking passionate and dynamic guest-focused professionals who pride themselves on their ability to deliver extraordinary customer service and provide creative solutions. As a Reservations Agent at Centro Shaheen, you will play a crucial role in ensuring smooth and efficient service delivery.

Key Responsibilities:

• Process and confirm guest room reservations through phone, letter, or fax.
• Input all reservations into the computer and respond to inquiries and requests regarding reservations.
• Stay updated on promotions and follow procedures for all hotel reservations.
• Show complete product knowledge and apply rate management effectively.
• Maintain an established filing system and compile reports as required.
• Promote good public relations and aim to maximize business.
• Ensure all incoming calls and emails are handled according to Rotana standards.
• Organize visa requests for guests and upsell whenever possible.

Skills and Qualifications:
You should have a diploma or degree in the hospitality field, along with previous hotel reservations experience. Proficiency in computer skills and excellent communication in English are a must; additional language skills are a plus.

Knowledge and Competencies:
The ideal candidate will be customer-focused, proactive, and approachable. You should work professionally and effectively establish relationships with customers. Competencies include:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus

Join CMA CGM as a Customer Service Officer!
At CMA CGM, we take pride in providing high-quality transport services for cargo, backed by knowledgeable and motivated industry professionals. We are excited to expand our team and invite you to contribute to our mission as a Customer Service Officer in Jeddah.

Key Responsibilities:

• Act as the single-entry point for all customer care queries, ensuring full case ownership throughout the lifecycle.
• Respond to customer communications, including calls, cases, and chats, within specified SLA timelines.
• Handle customer complaints and shipment disruptions professionally and efficiently, coordinating with internal teams for timely resolutions.
• Keep customers informed about operational updates, such as vessel delays and rollovers.
• Monitor and review customer KPIs like FCRR, TAT, and NPS while conducting regular meetings to promote continuous improvement.
• Identify and promote value-added services to enhance customer experience.

Qualifications:

• 2-5 years of experience in Shipping & Logistics.
• Strong relationship management skills with customers and vendors.
• Ability to drive change, innovation, and process improvement.
• Excellent communication and decision-making skills.
• Proficient in MS Office applications.

Join us in making CMA CGM a leader in the global logistic solutions industry!

Join CTRD Arabia as an IT Support Technician!
CTRD Arabia, a trusted provider of national security solutions, is seeking a proactive and customer-focused IT Support Technician. In this role, you will be the first point of contact for technical assistance, playing a critical part in delivering excellent customer service to our staff.

Responsibilities:

• Respond to IT support requests via phone, email, or helpdesk system.
• Provide first-line diagnosis and resolution for hardware, software, and network issues.
• Set up and configure new user accounts and hardware.
• Log and track all incidents and service requests in the helpdesk system.
• Assist with routine maintenance and updates of IT systems.
• Support administration of Microsoft 365 and assist with device enrolment and configuration.
• Maintain accurate technical documentation and user guides.

Requirements:
Essential criteria include basic knowledge of Windows and macOS operating systems, familiarity with Microsoft Office 365, and strong problem-solving skills. Previous experience in a customer service or IT support role is preferred but not required. Certifications such as CompTIA A+ or ITIL Foundation are a plus.

If you're ready to take the next step in your career and join a team that values strong relationships and technical expertise, we invite you to apply!

Join Our Team as a Reservations Agent at Centro Waha!

We are currently seeking passionate and dynamic guest-focused Revenue professionals who take pride in delivering extraordinary levels of customer service. As a Reservations Agent, you will be at the forefront of ensuring smooth and efficient service delivery. Your key responsibilities will include:

• Processing and confirming guest room reservations made via phone, letter, or fax.
• Inputting all reservations into our system and addressing inquiries, complaints, and requests regarding reservations.
• Staying updated on all hotel promotions and processing reservations according to established procedures.
• Maintaining product knowledge and applying rate management effectively.
• Promoting good public relations to maximize business.
• Ensuring all incoming calls are answered according to Rotana standards.
• Organizing visa requests for hotel guests and identifying upselling opportunities.

What We Are Looking For:
You should possess a diploma or degree in hospitality, along with previous experience in hotel reservations. Proficiency in computer skills and excellent communication abilities in English are essential, with additional language skills being a plus.

Key Competencies:
The ideal candidate will have a customer-focused mindset, proactive personality, and a courteous, dynamic, and approachable character. You should be able to work independently in a structured environment while demonstrating:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus

Join Our Team as a Telecommunications Technician!
At Saudi Net Link, we are at the forefront of telecommunications technology, and we’re looking for a dedicated Telecommunications Technician to install and maintain our communication networks. Our commitment to innovation and reliability is what sets us apart in this dynamic industry.

Key Responsibilities:

• Install and extend communication networks and cabling systems
• Perform maintenance and troubleshooting for communication systems and devices
• Install and configure network and PBX systems
• Monitor system performance and ensure operational readiness
• Conduct preventive maintenance and routine inspections
• Prepare technical reports related to maintenance and fault handling
• Follow health and safety procedures during all work activities
• Coordinate with other technical teams when required

Qualifications & Requirements:

• Diploma or technical certificate in Telecommunications, Communications, or equivalent
• 1–2 years of relevant experience
• Knowledge of communication systems and network infrastructure
• Ability to read and understand technical drawings
• Strong troubleshooting and fieldwork skills
• Professional English communication skills

Additional Information:
Employment Status: Non-employed candidates preferred. Transferable IQAMA required. Don’t miss this chance to contribute to a leading telecommunications company in Riyadh!