وظائف الدعم الفني والتقني لحديثي التخرج في السعودية

Join Our Dynamic Team as a Customer Services Specialist!

We are excited to announce multiple job openings for the position of Customer Services Specialist at one of the prominent companies in the industrial city, specifically located in Al-Kharj. This role is perfect for individuals who possess excellent interpersonal skills and are eager to deliver outstanding customer support.

Job Responsibilities:

• Execute tasks based on the specific role assignments.
• Interact with customers and provide necessary support.
• Oversee administrative and organizational processes.
• Supervise purchases and sales based on specific job functions.
• Prepare reports and submit them to management.
• Coordinate between various departments.

Qualifications:

• Must be a Saudi national.
• Strong communication skills.
• Able to work collaboratively within a team.
• Commitment and discipline within the workplace environment.
• Ability to handle work pressure.

What We Offer:

• A professional working environment.
• Opportunities for development and training.
• Work alongside a distinguished team.
• Prospects for career growth and advancement.

About the Role:
Join Cenomi Retail as a Customer Service Representative in Jeddah, where your role is vital in providing exceptional support and service to our customers.

Key Responsibilities:

• Engage with customers to understand their needs and provide effective solutions.
• Manage inquiries and resolve issues to ensure customer satisfaction.
• Collaborate with team members to enhance service delivery and improve customer experience.

Qualifications:

• No previous experience is required.
• A bachelor’s degree or a higher diploma is preferred.

If you thrive in a dynamic environment and enjoy helping others, we encourage you to apply and become a part of our team!

Join Napco National as a Customer Service Senior Officer!
We are seeking a highly motivated individual to enhance our team in the Makkah region. As a Customer Service Senior Officer, you will be at the forefront of our operations, ensuring smooth coordination and communication between various departments.

Responsibilities:

• Coordinate daily with other senior officers to optimize shipments of goods.
• Receive, review, and approve all credit notes, specifying reasons for returns.
• Manage customer invoices and maintain accurate archiving.
• Support team development with tailored career plans and training sessions; evaluate performance through motivational incentive schemes.
• Coordinate with logistics to order necessary vehicles for delivery and prepare all related dispatch documents (gate pass, waybill, invoices, customer purchase orders).
• Manage backorders and inform the Customer Service Department Manager or Unit Head regarding any shortages.

About Us:
Since 1956, Napco National has been a leader in the manufacturing sector within Saudi Arabia. We specialize in a wide range of products, including plastic and paper packaging solutions. Join us to contribute to a sustainable future and to be part of a company that is committed to excellence.

Join Napco National as a Customer Service Senior Officer!

As a vital member of our team, you will coordinate daily operations with other senior officers to enhance the efficiency of our goods' daily shipments. Your responsibilities will include:

• Receiving, reviewing, and approving all credit notes while specifying reasons for returns.
• Processing invoices signed by customers and managing their archival.
• Fostering the learning and growth of team members through tailored career development plans and comprehensive training sessions.
• Coordinating with the CLD to secure necessary vehicles for delivery, while preparing related documentation prior to dispatching orders.
• Managing backorders and notifying the CSD Manager regarding any related shortages.

About Napco National:
Since our founding in 1956, we have been committed to transforming visions into reality, contributing to the growth of the national industry sector, and building a sustainable future for generations to come. Our company specializes in the manufacturing and marketing of plastic and paper packaging solutions, providing a variety of products and services to our customers across Saudi Arabia and beyond.

Join Rekaz as a Remote Customer Service Specialist
Rekaz is a leading SaaS platform designed for service businesses, simplifying the management of bookings, subscriptions, and customer relationships. Our mission is to empower small and medium-sized businesses in Saudi Arabia with efficient and scalable solutions.

Role Summary:
As a Remote Customer Service Agent, you will provide essential support to our merchants, ensuring they receive fast and clear assistance. Your role will involve managing inbound inquiries through various channels, troubleshooting product issues, and guiding users effectively.

What You Will Do:

• Respond to merchant inquiries via chat, WhatsApp, email, and calls when needed.
• Troubleshoot various product issues including bookings, subscriptions, and payments.
• Educate merchants using simple, clear guidance with visual aids.
• Accurately track and update ticket statuses.
• Identify recurring issues and provide insights for improvement.

Success Indicators:

• Fast response times and high resolution rates.
• High customer satisfaction scores.
• Effective escalations for technical bugs.

Requirements:

• Strong written communication skills in Arabic, basic English is a plus.
• Ability to manage multiple inquiries efficiently.
• Comfort with troubleshooting and learning new product features.
• Stable internet connection and a quiet workspace.

Nice to Have:

• Experience with support platforms like Zendesk or Freshdesk.
• Background in supporting small to medium-sized businesses.
• Understanding of payments and booking systems.

This is a fully remote position that may involve shift-based coverage. We offer competitive compensation, a supportive work environment, and opportunities for direct feedback with our product and engineering teams.