Sales Operations Support Specialist

About Modex Solution

Modex Solution is a comprehensive partner for brand activation, specializing in signage, wayfinding, cladding, and canopies. The company manages projects from design and engineering through manufacturing, project management, and deployment. All structures are manufactured in-house in Riyadh, ensuring quality control and cost-effectiveness. With over 20 years of experience across the Middle East and Africa, Modex Solution serves diverse sectors including gas stations, retail networks (banks, F&B, automotive, telecom, supermarkets), and major projects such as hotels, malls, airports, hospitals, and giga-projects across the Kingdom of Saudi Arabia.

The Role: Sales Operations Support Specialist

Modex Solution is seeking a Sales Operations Support Specialist for a full-time, on-site position in Riyadh, Saudi Arabia. This role acts as a critical link between the sales, manufacturing, and site execution teams, ensuring the sales pipeline remains accurate, efficient, and well-documented. The specialist supports the operational aspects of the sales process to facilitate smooth transitions and customer satisfaction.

Key Responsibilities

• Manage lead intake, quotation processes, and Bill of Quantity (BOQ) coordination.
• Ensure timely follow-up on proposals and contracts.
• Facilitate seamless handovers between sales, manufacturing workshops, and site execution to ensure smooth order processing.
• Maintain data hygiene and pipeline tracking within Odoo (CRM & ERP) systems.
• Track Key Performance Indicators (KPIs) and prepare comprehensive sales reports.
• Follow up on milestone invoices and delivery notes, and maintain organized contract archives.
• Resolve operational issues impacting customer satisfaction and support improvements to sales workflows.
• Handle internal and external communications related to sales operations.

Qualifications and Experience

• 2-5 years of relevant experience in sales operations or a similar support role.
• Demonstrated ability to manage sales pipeline accuracy and documentation.
• Experience with CRM and ERP systems, preferably Odoo.
• Strong organizational skills and attention to detail.
• Effective communication skills for internal and external stakeholders.

Work Environment

This is a full-time, on-site position based in Riyadh, Saudi Arabia. The role requires close collaboration with sales, manufacturing, and site execution teams within a dynamic operational environment.