ServiceNow Business Analysis

About the Role

Alfanar is seeking a ServiceNow Business Analysis professional to join their team in Riyadh. This full-time role involves analyzing business needs and translating them into functional requirements within the ServiceNow platform. The successful candidate will coordinate with stakeholders throughout the solution design, testing, and implementation phases to ensure delivered functionality aligns with agreed requirements.

Key Responsibilities

• Gather and analyze business needs to define clear ServiceNow functional requirements.
• Develop user stories that effectively communicate required functionality and expected outcomes.
• Maintain requirements and backlog records, incorporating agreed changes and clarifications.
• Conduct workshops with business users, process owners, and developers to clarify requirements and confirm shared understanding.
• Evaluate requirements against ServiceNow capabilities in coordination with relevant technical teams.
• Clarify functional queries and align stakeholders on proposed solution designs.
• Provide functional inputs to solution design based on agreed business requirements.
• Support implementation activities by clarifying requirements and reviewing proposed functionality.
• Follow up on requirement-related issues with relevant stakeholders through resolution.
• Support functional testing and User Acceptance Testing (UAT) against agreed requirements.
• Coordinate clarification of testing feedback and identified functional gaps.
• Verify that delivered solutions meet business requirements and support acceptance activities.

Accountabilities

• Maintain updated soft and technical skills relevant to the job.
• Perform planned activities to meet operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide periodic reports detailing deviations and execution of planned tasks.
• Solve arising problems and escalate complex operational issues as needed.
• Ensure quality requirements are met to develop effective quality control and processes.
• Coordinate well-defined written systems, policies, and procedures, seeking automation opportunities.
• Comply with related policies, procedures, and work instructions.
• Ensure compliance with relevant safety, quality, and environmental management procedures and controls.

Qualifications and Experience

• A minimum of 5 to 10 years of relevant experience is required for this role.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.