IT Manager II Operations Tech Solutions📣 إعلان

منذ 30 دقيقة

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Amazon Saudi Arabia is seeking an IT Manager II, Operations Tech Solutions, to join the Fulfillment & Operations IT team in Riyadh. This full-time role is critical for maintaining the continuous operation of Fulfillment Centers, which function as 24/7 production environments managing large, fast-moving inventories. The successful candidate will lead a team responsible for resolving complex hardware, software, server, and infrastructure issues to ensure smooth facility operations.

Key Responsibilities

Ensure IT maintenance work and troubleshooting are executed to high standards, adhering to all Amazon IT and Health & Safety policies and guidelines.
Lead the coordination of trouble tickets and change management processes, ensuring compliance with strict Service Level Agreements (SLAs).
Coordinate and oversee team projects, providing support for technical task execution through strong IT project management skills.
Foster IT ownership within the team, ensuring effective reporting and working towards efficient internal customer satisfaction.
Manage the IT budget throughout its lifecycle.
Encourage, support, and facilitate IT skill development for Fulfillment Center staff.
Lead and manage staff, including scheduling for people, hours, and shifts.
Drive continuous improvement across all IT team processes and initiatives, promoting operational excellence within the Fulfillment department.

Required Qualifications

Bachelor's degree.
Knowledge of Linux or Unix systems administration.
A minimum of 3 years of experience leading technology teams as an information technology operations manager.
A minimum of 5 years of overall Information Technology (IT) experience.

Preferred Experience

Knowledge of hardware architectures.
Experience with system management tools and client/server environments.
Experience working in an engineering, construction, manufacturing, or warehouse environment.

Work Environment

This role operates within Amazon's Fulfillment Centers, which are dynamic 24/7 production environments characterized by the management and coordination of a large, rapidly moving inventory of products. The IT Manager II will lead a dedicated team to ensure the technical stability and efficiency of these critical operations.