Key Account Manager

About Unifonic and the Role

Unifonic is an AI-native customer experience platform purpose-built for emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA and pioneers sovereign, agentic AI through its Agentic Studio platform. Recognized as a Great Place to Work®, Unifonic fosters creativity, collaboration, and an environment where ideas are welcomed. As shareholders, employees contribute to shaping the future of the company.

Unifonic is seeking a Key Account Manager to join its team in Riyadh, Riyadh Province. This is a full-time role focused on driving business growth and maintaining strong relationships with strategic enterprise customers.

Role Purpose

The Sales team at Unifonic drives revenue while acting as trusted consultants to customers. As a Key Account Manager, you will be responsible for managing key accounts, understanding customer business objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. This role involves serving as a trusted advisor to executive stakeholders, developing strategic account plans, and collaborating with cross-functional teams to ensure customer success, retention, and revenue growth. The position requires exceptional relationship management, strategic thinking, and strong commercial acumen to achieve business objectives and maximize long-term customer value.

Key Responsibilities

• Managing and growing a portfolio of enterprise customers.
• Developing trusted relationships with key stakeholders and executive sponsors.
• Creating and executing strategic account plans.
• Identifying opportunities for account expansion through additional products and services.
• Conducting regular business reviews and ensuring customer satisfaction.
• Collaborating with Customer Success and other internal teams to maximize customer value.
• Maintaining accurate account plans, forecasts, and CRM records.
• Identifying opportunities to expand business within existing accounts.
• Building relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Leading commercial discussions and solution presentations.
• Preparing proposals, negotiating contracts, and supporting the sales process through deal closure.
• Contributing to achieving the team’s revenue and growth objectives.

Qualifications and Experience

• A proven track record of 6 years in managing enterprise customers and driving revenue growth.
• Strong business development and solution-selling capabilities.
• Demonstrated experience in executive stakeholder management and strategic account planning.
• Excellent negotiation, communication, and presentation skills.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Experience collaborating with cross-functional teams to deliver customer success.

Required Skills and Toolkit

• Proficiency in CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent.
• Strong forecasting and pipeline management skills.
• Data analysis and reporting to support account growth and business decisions.
• Strategic planning and account growth management.
• Proposal development and commercial documentation.
• Commercial acumen with the ability to develop customer-centric solutions.
• Customer relationship management (CRM) best practices, including customer retention and expansion strategies.
• Analytical thinking and problem-solving abilities.
• Demonstrated ownership and accountability.
• Effective communication skills.
• A collaborative approach.
• Adaptability and a commitment to continuous learning.
• Mentorship and knowledge sharing capabilities.
• Resilience in a dynamic environment.
• Focus on quality and attention to detail.
• Advocacy and innovation mindset.

Compensation and Work Environment

Unifonic offers a competitive salary and bonus for this full-time position. The company fosters an environment that thrives on creativity, collaboration, and fun, where every idea is welcomed and celebrated. Employees are shareholders, contributing to shaping the future of the platform.