Spa Receptionist (Saudi Only)

About St. Regis and the Role

St. Regis Hotels & Resorts, part of Marriott International, is dedicated to delivering exquisite experiences at over 50 luxury hotels and resorts globally. The brand is known for its uncompromising level of bespoke and anticipatory service, delivered by gracious hosts and signature Butler Service. We are seeking a Spa Receptionist (Saudi Only) to join our team in Riyadh, contributing to our commitment to classic sophistication and modern sensibility. This is a full-time position requiring 0-1 years of experience.

Position Summary

As a Spa Receptionist, you will be responsible for managing information within computer databases, including updating records, files, and reservations, and responding to guest inquiries. The role involves transmitting information and documents using various office equipment and preparing essential correspondence. You will also be crucial in maintaining organized filing systems and processing transactions using point-of-sale systems.

Key Responsibilities

• Enter and retrieve information from computer databases to update records, files, and reservations.
• Answer guest inquiries and transmit information or documents via computer, mail, or facsimile.
• Operate standard office equipment and prepare letters, memos, and other documents using relevant software.
• Handle incoming and outgoing mail, including date stamping and distribution.
• Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
• Compile, copy, sort, and file records of office activities and business transactions.
• Enter and locate work-related information using computers and/or point-of-sale systems.

Guest Service and Professional Conduct

• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones with appropriate etiquette.
• Prepare and review written documents accurately and completely.
• Maintain confidentiality of proprietary information and protect company assets.
• Follow all company policies and procedures, ensuring a clean and professional appearance.

Team Collaboration and Physical Requirements

• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals.
• Listen and respond appropriately to the concerns of other employees.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Commitment to Diversity and Inclusion

Marriott International is an equal opportunity employer, committed to welcoming all and providing access to opportunity. We foster an environment where the unique backgrounds of our associates are valued and celebrated, recognizing that our greatest strength lies in the rich blend of culture, talent, and experiences of our team. We are committed to non-discrimination on any protected basis, including disability or veteran status.