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Join SEK International Schools as an IT Specialist! We are looking for a dedicated professional to provide exceptional technical support while ensuring the operability and maintenance of our school's technological infrastructure.

Main Responsibilities:

• Technical Support (N1 and N2): Resolve hardware and software technical issues for teachers, administrative staff, students, and families.
• Systems and Network Management (Mainly N2): Manage Microsoft 365, server maintenance, and monitor information security.
• Inventory and Equipment Management: Oversee technological equipment maintenance, warranties, and classroom functionality.
• Troubleshooting and Incident Escalation: Diagnose recurring technical problems and improve incident management documentation.
• Onboarding and Training: Prepare workstations and assist in training users on technological tools.

Education and Experience: Degree in Computer Engineering or similar, with 35 years of technical support experience in educational settings.

Technical Knowledge: Familiarity with Microsoft 365, server administration, network management tools, and ticketing systems.

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

About Us
Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.

The Role
Your role is to provide first level support for all hardware/software problems and escalate and route complex or unsolved problems to second level support specialists.

Key Area of Responsibilities

• Overseeing and managing the hotel's information technology systems, ensuring that technology is used efficiently and effectively to support hotel operations.
• Managing the hotel's technology infrastructure, including computer systems, networks, and databases.
• Ensuring that all technology systems are operating effectively and efficiently and troubleshooting and resolving any issues as needed.
• Overseeing the installation and maintenance of software and hardware systems and ensuring that they are updated and maintained.
• Providing technical support to hotel staff and guests and responding to issues in a timely manner.
• Developing and implementing technology policies and procedures.
• Managing the technology budget efficiently.
• Providing training and support to hotel staff on technology systems.
• Staying up to date with the latest developments in hotel technology.
• Managing and mentoring a team of IT professionals.

In Return, What We Offer

• Exciting opportunities for personal and professional development.
• Competitive compensation package.
• Access to exclusive perks and benefits.
• Health Insurance coverage whilst in service.
• An inclusive work environment that values diversity.
• Employee Recognition Programmes.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round social and wellness programs.

Accessibility and Adjustments
We welcome all applicants and are committed to providing reasonable adjustments throughout our recruitment process.