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About Chalhoub Group

Chalhoub Group is a leading partner in the luxury goods sector in the Middle East, operating over 600 stores and representing 300 brands. With over 65 years of experience in the region, the group is a key player in the beauty, fashion, and gifts sectors, providing services to partners and customers. Chalhoub Group is transitioning from a traditional luxury retail distributor to a hybrid retail entity, aiming to make luxury product experiences accessible to customers everywhere.

To support its next phase of growth, Chalhoub Group is building a world-class team and leveraging technology and data to continuously develop all aspects of its operations, from traditional retail to supply chain and customer loyalty. The group seeks top talent to join its journey in exploring new horizons.

Job Summary

As a Swarovski Boutique Showroom Supervisor in Tabuk, you will be responsible for leading a sales team to achieve sales targets while delivering an exceptional guest experience. This full-time role requires 2-5 years of experience and involves supporting the implementation of CRM, customer experience, and other key customer and employee-related initiatives within the store.

Key Responsibilities

• Develop team talent through on-the-job training and extended assignments in coordination with the HR Business Partner.
• Enhance the employee satisfaction index through employee initiatives, culture, and experiences.
• Oversee daily store operations related to visual merchandising, retail POS compliance, and sales team schedules.
• Support store staff during in-store events.
• Act as the primary point of contact with the back-office team.
• Ensure e-commerce purchase and in-store pickup operations are conducted within service level agreements.
• Ensure the data team receives customer data that aligns with marketing team requirements.
• Promote the MUSE loyalty program and ensure team members are knowledgeable about app offers and related information.
• Increase store revenue targets.
• Boost in-store sales.
• Support customer experience initiatives within the store.
• Provide feedback on effective and ineffective aspects of store operations.

Qualifications and Requirements

• 2+ years of experience in luxury retail (jewelry/accessories preferred).
• Previous experience in a supervisory role for a sales team.
• Proven track record of achieving sales targets.
• Excellent communication and customer service skills.

What We Offer

At Chalhoub Group, your ambitions can become a reality. We support your career journey through diverse experiences, learning and development opportunities, and varied assignments within your role or through internal mobility. The group offers diverse career paths for exceptional individuals.

We value your contributions and offer a competitive benefits package, including healthcare, child education contributions, remote work policies, flexible work arrangements, and exclusive employee discounts.

Commitment to Diversity and Inclusion

We believe that inspiring and delighting our customers depends on diversity: intellectual diversity, cultural diversity, and constructive differences in capabilities and perspectives. Chalhoub Group is committed to the principles of inclusion and diversity in all its endeavors. We welcome all candidates to apply and become part of our future. All applications are considered based on merit and equal opportunity, regardless of gender, age, race, religion, or origin, with a continuous focus on leveraging the competencies of people of determination.