Bellstand Supervisor

About the Role

Delta Hotels and Resorts® is seeking a Bellstand Supervisor to join our team in Makkah, Saudi Arabia. This full-time position is responsible for overseeing bellstand operations and ensuring exceptional guest service. The role involves direct guest interaction, luggage assistance, and supporting the management team in various departmental functions.

Key Responsibilities

• Greet guests, provide information on property amenities, services, hours of operation, and local attractions.
• Open doors and assist guests/visitors entering and leaving the property.
• Manage luggage storage and retrieval, and transport guest luggage to and from rooms or designated areas.
• Assist guests/visitors with vehicle entry and exit, including loading and unloading luggage.
• Provide directions and arrange transportation (*, taxi, shuttle, limousine) for guests, recording advance requests.
• Dispatch bell staff or valet staff as needed and communicate parking procedures to guests.
• Follow up with guests to ensure satisfaction with requests or problem resolution.
• Serve as a departmental role model and assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Develop and maintain positive working relationships with colleagues.

Operational Duties and Standards

• Adhere to all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
• Maintain awareness of undesirable persons on property premises.
• Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate using clear and professional language, and answer telephones with appropriate etiquette.
• Comply with quality assurance expectations and standards.

Physical Requirements

• Ability to read and visually verify information in various formats (*, small print).
• Capability to move at a speed required to respond to work situations (*, run, walk, jog).
• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Capable of moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance, and objects exceeding 75 pounds with assistance.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
• Capability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Experience

• 0-1 year of relevant experience is required for this role.
• Demonstrated ability to perform the physical requirements of the position.

Work Environment

This full-time position is based in Makkah, with operations also extending to Jeddah. The Bellstand Supervisor will work within a dynamic hospitality environment, directly interacting with guests and supporting a dedicated team.