Cluster Dir Sales & Marketing

About the Role

Marriott International is seeking a Cluster Director of Sales & Marketing for a full-time position in Makkah. This role leads the sales department for properties with over 300 peak rooms and significant local catering revenue, overseeing both reactive and proactive sales efforts. The Cluster Director provides daily leadership to sales associates to achieve property sales objectives, with overall responsibility for booking goals and property revenues. The position requires 2-5 years of experience.

Key Responsibilities

• Manage the development of strategic account plans for demand generators in the market.
• Oversee the property's reactive and proactive sales efforts.
• Determine and develop marketing communication activities in conjunction with Regional Marketing Communications.
• Provide customer intelligence by evaluating market and economic trends to adjust sales strategy.
• Review STAR reports and competitive shopping reports to maintain awareness of market position.
• Research competitor sales strategies to identify opportunities for occupancy and RevPAR growth.
• Attend sales strategy meetings to provide input on weekly and overall sales strategy.
• Evaluate and support participation and account deployment with Area Sales and Group Sales.
• Serve as the primary sales contact for the General Manager, property leadership team, and customers.
• Execute and support Marriott’s Customer Service Standards and hotel Brand Standards.
• Implement a seamless turnover from sales to operations and back to sales, ensuring high service levels.
• Monitor the effective resolution of guest issues arising from the sales process.
• Manage the marketing budget for property-specific campaigns, promotions, and collateral.

Relationship Management

• Develop strong partnerships with local organizations to enhance brand and product awareness.
• Manage internal key stakeholder relationships effectively.
• Cultivate community and public relations through property participation in local, regional, and national events.
• Deliver exemplary customer service to drive satisfaction and loyalty, assisting customers before and during their programs or events.
• Understand customer needs and recommend appropriate features and services to exceed expectations.

Leadership and Team Development

• Function as the leader of the property’s sales department, developing sales goals and strategies aligned with brand business strategy.
• Execute the sales strategy to meet individual and team booking goals.
• Coach leaders of revenue-generating departments in developing effective revenue strategies.
• Ensure the sales team leverages Marriott International demand engines to their full potential.
• Partner with Human Resources to attract, develop, and retain talent, supporting market strategic priorities.
• Set goals and expectations for direct reports using the Leadership Performance Process (LPP).
• Forecast talent needs and manage talent acquisition strategy with HR to minimize turnover.
• Identify, train, and mentor group sales associates, utilizing available on-the-job training tools.
• Provide day-to-day leadership to sales associates to achieve property sales objectives.

Qualifications and Experience

• 2-5 years of experience in a relevant sales and marketing leadership role.
• Demonstrated ability to manage sales departments for properties with significant booking volumes and catering revenue.
• Proficiency in strategic account planning and market analysis.
• Experience in developing and implementing marketing communication activities.
• Strong leadership skills with a focus on team development and performance management.
• Ability to build and maintain strong relationships with internal and external stakeholders.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, within Marriott International. The role involves leading a dynamic sales department and collaborating with various hotel departments and regional teams to achieve business objectives.