E Commerce Manager

About the Role

Rotana Jabal Omar Makkah is seeking a passionate and dynamic E-Commerce Manager to join our team in Makkah. This full-time role involves assisting the Director of Marketing & Communications and the Corporate Director of E-Commerce in managing online content, identifying online marketing opportunities, and overseeing the SEO of the Rotana website and web traffic.

Key Responsibilities

• Assist in developing and increasing traffic through direct and semi-direct online channels to improve overall revenue and key financial and customer metrics for the property.
• Evaluate the performance of the branded website and provide suggestions for promoting and improving the hotel's online presence to increase bookings and overall production, while ensuring the website remains current.
• Support the creation and execution of online campaigns across all online channels, including social media and third-party websites.
• Monitor, implement, and execute the property's active presence on all social media tools, setting up and managing paid and non-paid campaigns and competitions to maximize online exposure.
• Develop e-newsletters and other online advertising mediums for the property, and manage its presence on partners’ websites and e-newsletters.
• Ensure the property’s content, including photography and descriptions, remains accurate and brand compliant across all online channels.
• Conduct regular quality assurance audits on the hotel’s descriptive content and images to ensure parity across all channels and integrity with the brand website.
• Load and update content (photography & descriptions) for the property on all online channels in cooperation with the Director of Marketing & Communications.
• Monitor and assess property reviews on online portals, ensuring official hotel feedback is provided when necessary, and manage the Online Reputation Management (ORM) system and reports.
• Identify and evaluate new marketing opportunities to increase direct internet traffic and drive online production, and create quarterly E-Commerce Action Plans.
• Assist in evaluating the online presence and rate position of immediate competitors.
• Support the monitoring and implementation of the full-year online marketing and advertising plan.

Reporting Structure

This role reports directly to the Director of Marketing & Communications and works in close collaboration with the Corporate Director of E-Commerce.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, within the Rotana Jabal Omar Makkah team.

Application Process

We encourage qualified candidates to apply for this E-Commerce Manager position.