Guest Experience Expert

About the Role

Courtyard by Marriott is seeking a Guest Experience Expert to join our team in Mecca, Makkah, Saudi Arabia. This full-time role focuses on creating a memorable and unique experience for guests throughout their stay, extending beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to provide a wide range of services, ensuring operational needs are met and guest requests are addressed efficiently.

Key Responsibilities

• Deliver a comprehensive range of services to guide guests throughout their entire stay.
• Process operational requirements and address guest requests promptly.
• Complete necessary reports and documentation.
• Share information about local attractions and highlights with guests.
• Ensure all transactions contribute positively to the overall guest experience.

Professional Standards and Conduct

• Maintain a safe and secure workplace environment.
• Adhere strictly to all company policies and procedures.
• Uphold confidentiality regarding company and guest information.
• Protect company assets and resources.
• Ensure consistent adherence to quality standards.
• Present a professional appearance, including uniform and personal grooming, and maintain professional communication at all times.

Physical Requirements

This role requires physical activity, including standing, sitting, or walking for extended periods. The Guest Experience Expert will also take a hands-on approach to tasks, which involves moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• 0-1 year of relevant experience is required.
• A passion for providing exceptional guest experiences.
• Ability to work effectively as part of a team.
• A commitment to continuous improvement and learning.

About Courtyard by Marriott

Courtyard is dedicated to serving the needs of travelers, having pioneered the first hotel designed specifically for business travelers. The Courtyard experience empowers guests regardless of their trip's purpose. Joining Courtyard means becoming part of the Marriott International portfolio of brands, offering opportunities for professional growth and development within a global team.