Reservations Agent📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	مكة المكرمة

وصف الوظيفة

About the Role

Rotana Hotels is seeking a dedicated Reservations Agent to join our team in Jiddah and Makkah, Saudi Arabia. This full-time role focuses on delivering excellent customer service by managing guest room reservations efficiently and accurately.

Role Overview

As a Reservations Agent, you will be responsible for maintaining effective communication regarding all reservations to ensure smooth and efficient service delivery for our guests. This position requires a guest-focused professional who can provide solutions and uphold high standards of service.

Key Responsibilities

Process and confirm guest room reservations received via phone, letter, or fax.
Input all reservation details into the computer system, ensuring all pertinent information is recorded.
Address inquiries, complaints, and requests related to reservations promptly and professionally.
Stay informed about all current promotions within the hotel and surrounding areas.
Follow established procedures for processing room reservations, rates, confirmations, and information on hotel facilities.
Demonstrate comprehensive product knowledge, understand rate structures, and apply rate management principles.
Maintain an organized filing system for all correspondence and prepare reports as requested by the Reservations Manager or Supervisor.
Promote and maintain positive public relations, actively seeking opportunities to maximize business.
Ensure accurate room status is maintained at all times.
Answer all incoming calls according to Rotana standards, input information received by fax, and regularly check incoming emails.
Organize visa requests for hotel guests in line with hotel policy and identify opportunities for up-selling.

Qualifications and Experience

A diploma or degree in the hospitality field is required.
Previous experience (0-1 year) in hotel reservations is essential.
Proficiency in computer applications is necessary.
Excellent communication skills, both written and oral, in English are mandatory.
Additional language skills are considered an asset.

Candidate Profile and Competencies

The ideal candidate will be customer-focused, demonstrating a proactive personality and a courteous, dynamic, and approachable character. You will be expected to work effectively with professionalism, establishing strong relationships with both internal and external customers. The ability to work independently within a structured environment is key, alongside the following competencies: