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Join Alghad college For Applied Medical Sciences as an IT Service Desk Support!
We are looking for a skilled IT Service Desk Support professional to assist in the effective setup and management of our IT services. In this role, you will be part of a dedicated team ensuring that our IT systems run smoothly and efficiently.

Key Responsibilities:

• Provide support for Windows installation, troubleshooting, and configuration.
• Assist with printer and peripheral support and troubleshooting.
• Handle L1 & L2 service support, managing tickets and escalations.
• Demonstrate competence in various computer programs and hardware.
• Exhibit excellent analytical and problem-solving skills.

Qualifications:

• Minimum of 2 years of experience in a relevant IT support role.
• Strong technical support and information technology skills.
• Proficiency in troubleshooting hardware and software issues.
• Knowledge of IT Service Management practices.
• Customer service excellence with strong communication and interpersonal skills.
• Relevant IT certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional.

Interested candidates are encouraged to apply.