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Join Our Team as a Customer Service Representative!
We are seeking a motivated and customer-focused Customer Service Representative to join a leading multinational company in the industrial sector, in Dammam, Saudi Arabia. This is an exciting opportunity to work in a dynamic environment supporting regional operations, with a strong focus on delivering exceptional customer experiences.

Role Summary:
The Customer Service Representative will be the first point of contact for client inquiries, managing orders and communications efficiently while supporting internal coordination across teams. The ideal candidate should maintain the highest standards of professionalism, responsiveness, and attention to detail.

Key Responsibilities:

• Handle customer inquiries and provide accurate, timely information regarding orders, products, and services.
• Process customer orders, quotations, and returns accurately using ERP systems (*, SAP or Oracle).
• Collaborate with sales, logistics, and operations teams for efficient order fulfillment and issue resolution.
• Prepare and manage documentation related to sales orders, shipping, and after-sales support.
• Maintain up-to-date and accurate customer records.
• Assist in resolving customer concerns, escalating when necessary to ensure satisfaction.
• Support the sales team with customer-facing materials, documentation, and administrative tasks.
• Promote a customer-first culture through professional and courteous communication.

Qualifications & Requirements:

• Bachelor's degree or diploma in Business Administration, Logistics, Engineering, or a related field.
• 13 years of experience in customer service, preferably within industrial, manufacturing, or engineering sectors.
• Proficiency in ERP systems such as SAP or Oracle is highly desirable.
• Strong communication skills in both Arabic and English (written and verbal).
• High attention to detail with strong organisational skills.
• Able to thrive in a fast-paced, collaborative environment.
• Immediate joiners preferred.
• Must be based in Dammam or willing to relocate immediately.

Why Join Us?
Become part of a leading multinational company known for its innovation and excellence. Gain exposure to diverse projects and industries across the region, and enjoy a professional, dynamic, and supportive environment with opportunities for long-term career development and growth.

Join NAPCO as a Customer Service Senior Officer
In this pivotal role, you will leverage your expertise to enhance customer satisfaction and streamline operational processes. Your responsibilities will encompass various key areas outlined below:

• Business Acumen: Utilize your understanding of the NFP business environment and objectives to effectively apply internal policies and procedures.
• Communication: Convey information clearly in both verbal and written forms within a business context.
• Data Analysis & Reporting: Monitor and interpret data from various sources to evaluate results and assist in decision-making processes.
• Language Proficiency: Demonstrate knowledge and use of national and foreign languages, both spoken and written.
• Planning & Organizing: Efficiently organize and plan work or project activities to meet objectives.
• Technological Ability: Utilize standard equipment and office automation systems effectively.
• Business Planning: Translate company strategy into operational needs, including sourcing and resource planning.
• Inventory Management: Apply principles of inventory management and requirement planning techniques.
• Negotiation Skills: Employ ethical negotiation strategies to safeguard interests.
• Logistics Optimization: Enhance operational efficiency and reduce costs through expert knowledge of shipping and fleet management.
• Warehouse Management: Oversee warehouse activities and ensure record accuracy.
• Customer Relationship Management: Liaise with stakeholders and execute Service Level Agreements.
• Supply Chain Regulations: Apply best practices in supply chain management.
• Manufacturing Knowledge: Understand manufacturing processes to optimize production.
• Production Planning: Set daily targets and material plans.
• Supply Chain Risk Management: Identify and mitigate potential disruptions.
• Supply Chain Models: Apply major supply chain models and emerging approaches.