Ambulatory Care Representative I

About King Faisal Specialist Hospital and Research Center

King Faisal Specialist Hospital and Research Center is a leading institution dedicated to providing high-quality healthcare services and advancing medical research. Located in Riyadh, Saudi Arabia, the hospital is committed to patient care and operational excellence within its various departments and clinics.

The Role: Ambulatory Care Representative I

We are seeking an Ambulatory Care Representative I to join our team in Riyadh. This full-time position is central to ensuring a smooth and efficient patient experience within the clinic setting. The representative will manage patient reception, registration, and appointment processes, serving as a primary point of contact for patients and visitors.

Key Responsibilities

• Receive and greet patients, employees, and visitors upon their arrival at the clinic.
• Register and confirm patient visits using the computer system, initiating necessary actions for patient check-in.
• Obtain essential information from callers and direct their inquiries to the appropriate departments.
• Process walk-in patients and take required actions to facilitate their care.
• Retrieve patient information from the system as needed for various tasks.
• Coordinate medication refills, schedule appointments, and manage chart orders.
• Receive and confirm appointment requests directly from patients or via the queue system.
• Collaborate with other hospital staff to ensure patient appointments, such as X-rays or endoscopies, are scheduled in close proximity.
• Answer inquiries from patients and their families, provide assistance, and direct them to other services like Pharmacy, Laboratory, or Social Services.
• Participate in the orientation of new employees when required.
• Adhere to all hospital-related policies and procedures.
• Engage in personal and team education, training, and development activities as applicable.
• Perform other related duties as assigned to support clinic operations.

Qualifications and Experience

Candidates for the Ambulatory Care Representative I position should possess 0-1 years of relevant experience. The role requires strong organizational skills, attention to detail, and the ability to effectively use computer systems for patient management. Excellent communication and interpersonal skills are essential for interacting with patients, families, and hospital staff.

Work Environment

This is a full-time position based at King Faisal Specialist Hospital and Research Center in Riyadh, Saudi Arabia. The role operates within a dynamic hospital clinic environment, requiring a commitment to patient service and adherence to established healthcare protocols.

Application Information

Interested candidates are encouraged to apply to join our dedicated team and contribute to providing exceptional patient care at King Faisal Specialist Hospital and Research Center.