Automated Operations Engineer

About the Role

Ericsson is seeking an Automated Operations Engineer - Core Networks to join their team in Riyadh. This full-time role involves supporting the monitoring, troubleshooting, and maintenance of large-scale CS, PS, and ITSC networks. The position requires 2-5 years of relevant experience.

Role Purpose

The primary purpose of this role is to ensure high network availability and performance through effective network monitoring, fault handling, troubleshooting, escalations, reporting, and reactive maintenance activities within the core networks.

Key Responsibilities

• Perform configuration changes and troubleshoot MSC, MGW, HLR, HSS, STP, SBC, UDM (CUDB, HSS, HLR), and IMS nodes in accordance with approved processes.
• Participate in internal technical discussions to enhance network monitoring capabilities and improve first-level troubleshooting effectiveness, providing recommendations for continuous enhancement.
• Ensure adherence to correct working methodologies, best practices, and continuous improvement initiatives to increase operational efficiency.
• Manage fault handling activities, including trouble ticket (TT) management and fault localization, while meeting agreed Service Level Agreements (SLAs).
• Support and coordinate change management activities and Change Request (CR) implementations.
• Drive timely incident resolution and recovery within SLA targets.

Qualifications and Experience

• 2-5 years of experience in a relevant field.
• Demonstrated ability to perform configuration changes and troubleshoot core network nodes.
• Experience with network monitoring, fault handling, and incident resolution.

Working at Ericsson

Ericsson offers an environment where individuals can utilize their skills to develop solutions and address complex problems. The company fosters a diverse and inclusive organization, believing that collaboration among individuals with different experiences drives innovation and future growth. Ericsson is an Equal Opportunity Employer.

Application Process

Further information regarding the typical hiring process at Ericsson is available online. Ericsson encourages applications from all backgrounds to realize their full potential as part of the team.