Director Service Management

About the Role

csg is seeking a Director – Service Management to join their team in Riyadh. This full-time role is central to supporting the regional team by driving managed services pursuits, securing new contracts, and expanding the managed services business within the designated region(s). The Director will oversee existing managed services contracts, manage commercial aspects, and drive business improvements.

Role Purpose and Contribution

The primary responsibility of this position is to provide effective internal leadership, collaborating across various functions and regional teams. The Director will leverage company assets to develop winning managed services solutions, encompassing technical, service, and commercial components. Contributions from this role will help position csg at a senior level with customers and partners as a key enabler for their success in Managed Services.

Key Responsibilities

• Assist regional sales teams in identifying suitable managed services opportunities.
• Participate in the qualification process for managed services sales.
• Support the execution of regional go-to-market plans.
• Manage and drive a standardized approach across csg for solution design, service design, and commercial aspects of managed services sales pursuits, in line with csg’s MS engagement model.
• Lead managed services sales pursuits, integrating technical, service, and commercial solutions, and collaborating with csg functions including sales, presales, finance, professional services, and operations.
• Oversee managed services contracts within the assigned region and contribute to driving commercial and operational performance improvement.
• Work with Global Operations and Global Services to effectively implement the Managed Services Target Operating Model (TOM) and MS Engagement model for the region.
• Implement managed services commercial and service capabilities for the assigned region.
• Support the development of onsite operational and contract P&L management capabilities for managed services.
• Contribute to organizational development to build and replicate necessary skills for effective managed services execution.
• Provide input into managed services business strategy and planning.
• Maintain professional working behavior, including building constructive relationships, proactive communication, acting as a resource, and engaging in collaborative problem-solving while upholding csg’s core competencies and values.

Qualifications and Experience

• A minimum of 10 years of experience in Managed Services and Outsourcing within the Communications industry.
• Demonstrated experience in selling, building, delivering, and operating large BSS managed services or outsourcing contracts in the Communications industry.
• Proven ability to build internal support across all levels of an organization.
• Previous experience operating at a senior level internally and with external stakeholders.
• Experience from Telco, Cable, Media, and other adjacent markets.