Account Manager

About the Role

Caliberly is seeking an Account Manager to join its team in Jeddah. This full-time role focuses on managing client relationships and coordinating workforce solutions within the staffing, recruitment, and outsourcing industry. The Account Manager will serve as a primary liaison between clients and internal teams, ensuring client requirements are met and service delivery is effectively coordinated.

Role Overview

The successful candidate will be responsible for maintaining strong client engagement, understanding business objectives, and identifying opportunities for account expansion. This position requires a proactive approach to client management, ensuring high levels of satisfaction and supporting business growth through effective coordination and problem-solving.

Key Duties

• Build and maintain strong relationships with existing clients to understand their business objectives, workforce requirements, and service expectations.
• Act as the primary point of contact for assigned accounts, ensuring timely communication and effective coordination.
• Conduct regular client meetings to review service performance, discuss ongoing requirements, and identify areas for improvement.
• Understand client challenges and recommend appropriate staffing, recruitment, and outsourcing solutions.
• Proactively address client concerns, manage escalations, and ensure issues are resolved within agreed timelines.
• Maintain strong client engagement to improve satisfaction, retention, and long-term account relationships.

Responsibilities

• Manage day-to-day account activities and ensure client requirements are communicated accurately to relevant internal teams.
• Identify opportunities to expand existing accounts through additional services, workforce requirements, and new projects.
• Support business development initiatives by identifying potential opportunities within existing client portfolios.
• Assist in preparing account plans, proposals, presentations, and service recommendations.
• Work towards account growth, revenue objectives, and client retention targets.
• Develop a strong understanding of each client's business to anticipate future requirements and provide proactive solutions.

Qualifications and Experience

Candidates should possess 3-7 years of experience in a relevant field. The role requires strong relationship management, communication, organizational, and problem-solving skills. The ability to identify business opportunities, manage multiple client requirements, and maintain high levels of client satisfaction in a fast-paced environment is essential.

Application Process

Interested candidates are encouraged to apply for this full-time Account Manager position in Jeddah. Salary details will be discussed during the interview process.