Key Account Manager

About the Role

Al Naghi Company is seeking a Key Account Executive – Modern Trade to join its team in Jeddah, Makkah, Saudi Arabia. This full-time role focuses on managing and developing key retail accounts, specifically within the Panda & Bin Dawood Group. The ideal candidate will be proactive and commercially minded, with hands-on experience in FMCG Modern Trade and strong customer management skills to ensure effective execution across assigned accounts.

Key Responsibilities

• Support the management and development of assigned Modern Trade accounts.
• Maintain strong day-to-day relationships with customers, buyers, and relevant account stakeholders.
• Follow up on orders, deliveries, stock availability, and collections to ensure smooth account operations.
• Monitor sell-in, sell-out, stock levels, out-of-stock (OOS) situations, and overall account performance.
• Ensure agreed promotions, listings, pricing, and visibility activities are executed correctly.
• Coordinate closely with Sales, Supply Chain, Finance, Trade Marketing, and other internal teams to resolve operational issues.
• Follow up on customer claims, deductions, and outstanding commercial matters.
• Prepare regular sales reports, account performance updates, and action plans.
• Identify potential sales opportunities and support the Key Account Manager (KAM) in achieving account targets.
• Conduct regular market and store visits to ensure strong execution and identify gaps.

Candidate Profile

We are looking for a candidate who is proactive, accountable, and demonstrates strong execution capabilities. The successful individual will be comfortable working closely with customers, managing operational details, resolving issues promptly, and contributing to the growth of our Modern Trade business.

Required Experience and Skills

• Proven hands-on experience in FMCG Modern Trade.
• Strong customer-management skills.
• Ability to ensure effective execution across key retail accounts.
• Experience with Panda is highly preferred, particularly direct exposure to Panda’s commercial and operational processes.