Wedding Sales Executive

About the Role

Delta Hotels and Resorts® is seeking a Wedding Sales Executive to join their team in Jeddah, Makkah. This full-time role involves managing guest interactions, maximizing revenue through sales techniques, and supporting the Sales & Marketing department. The position requires 2-5 years of related work experience.

Key Responsibilities

• Contact appropriate departments (*, Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Utilize sales techniques to maximize revenue while maintaining guest loyalty, including up-selling.
• Determine and provide complimentary gifts to guests for their patronage, such as rewards points, show tickets, or gift certificates.
• Promote brand image awareness both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software during guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, and faxing.

Operational Support and Guest Relations

• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs, and thanking them with genuine appreciation.
• Communicate professionally and clearly, preparing and reviewing written documents accurately and completely, and answering telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals, and responding appropriately to employee concerns.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Required Qualifications

• Education: High school diploma or * equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience is required for this role.
• License or Certification: None specified.