Captain

About the Captain Role at St. Regis

St. Regis is seeking a Captain, also known as a Guest Service Expert, to join our team in a full-time capacity. This role is central to creating a memorable dining experience for our guests, extending beyond basic food service to encompass comprehensive guest interaction and operational support. The Captain ensures that every aspect of the guest's meal is handled with professionalism and attention to detail.

Role Purpose and Contribution

The Captain is responsible for delivering a wide range of services that contribute to a unique and memorable dining experience. This position focuses on proactive guest engagement and efficient coordination with kitchen staff, ensuring that all transactions and interactions enhance the overall guest experience. Success in this role requires a commitment to quality standards and professional conduct.

Key Responsibilities

• Setting tables according to established standards.
• Communicating effectively with the kitchen team to ensure smooth service delivery.
• Interacting with and serving guests in a professional and attentive manner.
• Cleaning work areas and maintaining supplies to ensure a hygienic and organized environment.
• Creating a safe workplace and adhering to all company policies and procedures.
• Upholding quality standards for service and presentation.
• Ensuring professional uniform, personal appearance, and communication at all times.

Physical Demands and Work Environment

This role requires a hands-on approach and involves significant physical activity. Captains will be on their feet and moving for extended periods, including standing, sitting, or walking on various surfaces. The position involves managing menus, which requires reading and visual verification of information. Physical tasks include moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance, and up to 50 pounds with assistance. Reaching overhead and below the knees, bending, twisting, pulling, and stooping are also required. These duties are essential for ensuring operational efficiency and guest satisfaction.

Qualifications and Experience

• 0-1 year of experience in a related guest service or hospitality role.
• Ability to follow company policies and procedures.
• Strong commitment to upholding quality standards.
• Professional demeanor in appearance and communication.

Application Information

This is a full-time position with a competitive salary that will be discussed during the interview process. We invite qualified candidates to apply and contribute to the distinguished service at St. Regis.