Field Service Supervisor Low Current System (Saudi National Only)

About the Role

Honeywell Technologies is seeking a Field Service Supervisor Low Current System to provide strategic and operational leadership for field service operations in Saudi Arabia. This full-time role involves overseeing a team of service professionals across Facilities Management contracts and large customer sites. The supervisor will ensure contractual obligations are met or exceeded while driving customer satisfaction, operational excellence, financial performance, and workforce development.

Role Responsibilities

The Field Service Supervisor is accountable for delivering service and project execution in alignment with business objectives, contractual commitments, productivity targets, safety standards, and profitability goals. Key responsibilities include:

• Leading service operations across assigned Facilities Management contracts and customer sites, ensuring contractual commitments are achieved and customer satisfaction is maintained.
• Establishing and maintaining strong customer relationships, addressing concerns, and resolving operational and customer satisfaction issues.
• Analyzing Voice of Customer (VOC) feedback and implementing continuous improvement initiatives.
• Identifying service enhancement opportunities, system upgrades, and additional revenue streams in collaboration with sales and service teams.
• Managing the financial performance of the service portfolio, including revenue, profitability, productivity, resource utilization, forecasting, and cost control.
• Leading workforce planning and resource allocation to optimize operational efficiency and inventory management.
• Driving the implementation of productivity improvement initiatives, digital tools, and operational excellence programs.
• Ensuring compliance with Honeywell Building Solutions (HBS) global policies, procedures, service standards, safety requirements, and quality management systems.
• Developing, coaching, and mentoring service team members and supervisors to foster a high-performance culture.
• Monitoring operational metrics and implementing corrective actions to achieve service quality, productivity, and financial targets.
• Maximizing contract renewal, escalation, and growth opportunities while maintaining customer retention.
• Providing operational oversight of project estimates, resource plans, and service delivery strategies.
• Ensuring service contracts, additional works, and small to medium service projects are staffed, planned, and executed within budget and schedule.
• Directing the selection, performance management, and governance of subcontractors and external service providers.
• Acting as the primary escalation point for operational, commercial, and customer-related issues.
• Promoting and maintaining a strong safety culture, ensuring compliance with EHS requirements.

Required Qualifications and Experience

Candidates for this position should possess a strong background in field service operations and team leadership. The role requires:

• Education: Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline.
• Overall Experience: 5-10 years of experience in field service, facilities management, building automation, or a related industry.
• Leadership Experience: 3-5 years of experience managing or leading service teams, with demonstrated success in achieving operational and customer satisfaction objectives.
• Contract Management: Proven experience managing service contracts, resource planning, and service delivery performance.
• Operational Knowledge: Strong understanding of service operations, maintenance practices, and contract execution.
• Financial Acumen: Knowledge of budgeting, cost control, and contract-level financial management.
• Communication Skills: Effective communication and stakeholder management skills, with the ability to build strong customer relationships.

Work Environment

This is a full-time position based in Saudi Arabia, requiring hands-on leadership and direct contribution to service delivery while maintaining overall accountability for team performance, customer engagement, and operational outcomes.